Job Information
NANA Regional Corporation Spanish Language Customer Service Representative 1 - Day Shift - up to $26.80/hour in Portsmouth, New Hampshire
Overview
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Work Where it Matters
LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders , LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers , LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.
As an LDRM employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
This is a pipeline job posting. This means we will prequalify you but cannot move you fully through the hiring process unless and until a position opens up for you to fill.
This is an on-site role with work from home flexibility. Training is in person, on-site for a period of approximately 9 weeks. Operational needs and our telework policy will determine your work location. Your presence may also be required in the office for trainings, meetings, or to resolve badge issues. Any additional remedial training and/or supervision will be held in-office at the National Visa Center.
This position pays a base hourly wage of $20.73 per hour and an additional $6.07 per hour for up to 80 hours per pay period to help you pay for benefits.
Please Note: You must live within 90 miles of the National Visa Center and must pass a fluency test.
Impulse su carrera de una manera significativa mientras ayuda a las personas a navegar el proceso de inmigración. ¡Solicite hoy!
Job Summary:
As one of our daytime Spanish-language Customer Service Representatives, you will serve customers with distinction by determining their needs; answering their inquiries; resolving their problems; fulfilling their requests; and by maintaining our database. The hours for this collective bargaining unit position are 7:00 AM to 3:30 PM, Monday through Friday. Training is paid, and we offer benefits – health, dental, vision, basic life insurance and other insurances, a tuition reimbursement program to help you move your career forward, and a 401(k) with company contribution. You’ll earn $20.73 an hour in base pay and an additional $6.07 an hour for up to 80 hours a pay period to help you pay for health insurance – that’s an effective hourly wage of $26.80! There is also an additional $1 per hour premium for working in our call center.
In this role you will:
Determine customer requirements by asking probing questions
Answer inquiries by clarifying what the customer needs and then research, locate, and provide the information to them
Resolve problems by clarifying issues; research and explore answers and alternative solutions; implement those solutions; and escalate unresolved problems
Fulfill requests by clarifying desired information; complete transactions; and forward requests as necessary
Maintain our call center database by entering or updating information
Become well-rounded with optional work in our Written Correspondence unit
Keep equipment operational by following established procedures, and by reporting malfunctions
Qualifications
Your Minimum Qualifications to be a CSR I:
Fluency in both Spanish and English languages
High School diploma or G.E.D.
Strong administrative and organizational skills
Basic computer skills
Excellent interpersonal and communication skills
You must demonstrate a professional work ethic
Ability to work both self-sufficiently and collaborate as part of a team
Analytical skills and attention to detail to successfully analyze and evaluate trends, and disseminate information to a wide audience
Must successfully complete a criminal and credit background check, and obtain a government clearance
Must successfully complete a computer-based typing skills assessment with an accuracy score of 85% or better
Must successfully complete a computer-based basic computer skills assessment with a score of 66% or better
Physical Demands:
- While performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.
At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.
Hagamos ladifferencia juntos. Aplica hoy.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).
Job: Office & Administrative Support
Travel: None
Organization: Lockwood Hills Federal
Clearance: SECRET
Work Type: Hybrid
Remote: No
ReqID: 2024-3273