Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Foundever German Customer Advisor for a Global Consulting Leader - Porto, Portugal in Porto, Portugal

German Customer Advisor for a Global Consulting Leader - Porto, Portugal

Req ID#: 374446

Porto, Portugal, PT

Job Description:

Come and work with us.

Do you want to work with a company that believes in building brighter futures?

Are you German native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in the happy and historic city of Porto ?

So we have the perfect opportunity for you!

Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.

As a customer service specialist in this project, your daily responsibilities will include:

  • Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.

  • Customer relationship management and digitized processing of customer contacts, focused on health insurance.

  • Answer inbound calls and written communication within guidelines/goals established by the client and contact center management

  • Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits

  • Complete daily tasks as allocated in an efficient and timely manner

  • Maintain accuracy and security of customer information on the database

  • Identify and escalate issues appropriately

  • Compose thoughtful and accurate messages or customize prepared responses to customer emails

  • Research information and solve problems using available resources

  • Monitor and control numerous concurrent tasks in tandem

  • Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

  • Native or proficient level of German (C2) (mandatory)

  • Advanced level of English (at least C1) both verbal and written ( mandatory )

  • Previous experience in customer services and/or banking/insurance is an asset.

  • Computer literate

  • Pedagogy, active listening, personalized follow-up of insured files

  • Ability to read, understand and explain guarantees

  • Ability to calculate and/or explain reimbursement calculations

  • Customer-oriented, willingness to provide personalized care

  • Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account)

  • Method, rigor, patience, organization, autonomy, involvement

  • Ability to keep calm and clear-headed in critical situations

  • Ability to demonstrate confidence when imparting information or dealing with troubled callers

  • People-oriented, value-added interpersonal skills

  • Strong analytical and empathic skills

  • Logic and mathematical calculations (arithmetic/percentage)

  • Experience with policy work, or help resource project management

  • Life experience to apply to managing situations

  • Early adopter of technology

  • Ability to put callers at ease

  • Makes the customers feel confident that their needs are being met

  • Dependable, reliable and able to perform duties with minimum supervision

  • Ability to interact positively with peers and supervisors

  • Must hold EU citizenship or valid work permit for Portugal

  • Be a local candidate or willing to relocate to Porto, Portugal (work on site)

Benefits.

  • Signing bonus

  • Relocation package

  • Competitive wages

  • Paid professional training

  • Employee discounts

  • Private healthcare & dental insurance (after six months of employment)

  • Growth opportunities through various development programs

  • Fun and engaging company-wide initiatives, including our EverBetter wellness program

  • Job stability

  • Life-long skills and experience

  • Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

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