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Job Information

2 Brothers Moving & Delivery Field Crew Manager in Portland, Oregon

Job Title: Field Crew Manager

Salary: $24 per hour the first 90 days, after trial it goes up to $27 per hour

Job Summary:

As a Crew Manager at 2 Brothers Moving, you will play a pivotal role in ensuring the smooth execution of moving services. This dynamic position requires a candidate who can seamlessly transition between administrative responsibilities and hands-on field management. The Crew Manager will be responsible for overseeing moving crews, coordinating logistics, and maintaining a high level of customer satisfaction.

The Crew Manager will spend approximately 90% of their working hours in the field, exposed to various weather conditions and physical demands. This role may require occasional evening or weekend work to accommodate customer needs.

Responsibilities:

  1. Field Management:

       - Lead and supervise moving crews during on-site operations.

       - Ensure efficient and safe loading, unloading, and transportation of goods.

       - Provide guidance and support to the crew to optimize performance and meet service standards.

       - Resolve any on-site challenges or issues promptly and effectively.

       - Conduct regular quality checks to ensure service excellence.

  2. Administrative Tasks:

       - Coordinate with the scheduling team to plan and organize moving assignments.

       - Maintain accurate records of crew schedules, equipment usage, and job details.

       - Communicate with customers to confirm moving details and address any concerns.

       - Prepare necessary documentation, including invoices and reports.

       - Collaborate with other departments to streamline processes and enhance overall efficiency.

  3. Training and Development:

       - Conduct on-the-job training for new crew members.

       - Provide ongoing coaching to enhance the skills and professionalism of the crew.

       - Promote a positive and collaborative work environment within the team.

  4. Equipment and Inventory Management:

       - Ensure that all moving equipment is in good working condition.

       - Conduct regular checks on inventory and report any shortages or damages.

       - Coordinate maintenance and repair activities as needed.

  5. Safety Compliance:

       - Enforce safety protocols and regulations to minimize accidents and injuries.

       - Conduct safety briefings before each job and ensure that crew members adhere to safety guidelines.

       - Investigate and report any accidents or incidents promptly.

Qualifications:

  • Proven experience in a supervisory role, preferably in the moving or logistics industry.

  • Strong organizational and time-management skills.

  • Excellent communication and interpersonal abilities.

  • Ability to thrive in a fast-paced, physically demanding work environment.

  • Familiarity with moving equipment and techniques.

  • Problem-solving skills and the ability to make decisions under pressure.

  • Knowledge of safety regulations and a commitment to promoting a safe working environment.

Education and Certifications:

  • High school diploma or equivalent (Bachelor's degree preferred).

  • Valid driver's license.

Goal Posts:

The ideal Assistant Operations Manager will play an instrumental role in taking our team to the next level, they will:

  • Obtain 75 five star online reviews over the next 2 years with less than 2 negative reviews.

  • Train, mentor, and develop 10+ Crew Lead Apprentices to become Crew Leaders over 2 years while maintaining culture, team skill balance and quality of work.

  • Implement a plan to consistently execute staff on-boarding & training plans, ensuring expectations and tools for success are known & met for all staff members.

  • Increase materials accountability and sales to 70% or higher, and develop the crew lead training program to increase performance over the next 2 yrs.

Benefits of Career Opportunities at 2 Brothers:

  • Great pay!

  • A work environment that encourages collaborative approaches to diverse challenges across departments.

  • Tuition reimbursement for approved courses and personal development workshops.

  • Comprehensive Medical, Dental, Vision, Chiropractic & Massage health insurance for yourself and family.

  • Support in time off with paid vacation, sick time, personal time and maternity/paternity.

  • Focus on personal health & fitness with an on-site CrossFit gym, personal training & health supplements.

  • Leadership retreats, personal development workshops, company events & gatherings.

  • Company kickball team!

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