Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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David Weekley Home Customer Care/Warranty Service Representative in Portland, Oregon

  • Explore Opportunities

  • Warranty

  • Portland, OR

  • Customer Care/Warranty Service Representative

    Portland, OR

Customer Care/Warranty Service Representative

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Job Description

David Weekley Homes is seeking a Warranty Service/Customer Care Representative to join our Portland team. This position requires someone who is a self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.

Warranty Service Representatives (WSR's) resolve warranty calls made by David Weekley homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSR's are responsible for warranty resolution in multiple communities to which they are assigned throughout the greater Portland metro area and work primarily from their vehicle and in or around customers' homes.

Job Responsibilities:

  • Coordinate and schedule all repairs with contractors and customers

  • Follow up, inspect and ensure completion of all repairs

  • Hold subcontractors accountable for results

  • Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable

  • Manage your budget

  • Perform minor repairs as needed

  • Handle multiple tasks, as well as projects, within designated timeframes

  • The ability to say "no" and overcome objections in a professional manner

  • Responsible for achieving high levels of customer satisfaction

    Job Requirements:

  • A positive attitude and good social/interpersonal skills are essential

  • Must be able to deal with and remain calm in confrontational situations and deal with negativity

  • Previous experience in the home building industry and/or some home repair experience is helpful

  • Previous experience in a customer service environment

  • Demonstrate exceptional listening and communications skills

  • Follow up and follow through consistently to deliver outstanding service

  • Have excellent time management, organizational and scheduling skills

    About Us:

Come and join our winning team recognized by Fortune Magazine as “One of the Top 100 Companies to Work For” 18 times. David Weekley Homes builds in 19 markets from coast to coast and is the largest privately-held builder in America.

We offer an excellent benefits package that includes:

  • Health Insurance - Medical, Dental and Vision

  • 401k and discretionary 8% match

  • Employee Stock Ownership Plan

  • Profit Sharing

  • Vacation, Holidays & PTO

  • New Home Discount for Team Member & Family

  • College Scholarship Program

  • Community Outreach

  • And More!

Note: No telephone calls please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates will be contacted in the event that there is a potential match. Thank you.

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