Job Information
PCH Hotels & Resorts Guest Service Supervisor in Point Clear, Alabama
People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. Its more than a job, a guest experience, or a business investment. Together, we are making a difference in peoples lives. Tony Davis, President
The Grand Hotel is looking for an individual to serve as the supervisor on duty, ensuring the highest levels of hospitality and service are provided. Represents hotel management by resolving any guest or hotel related situation. Lends support to the concierge, bell staff, gate, and transportation areas.
*Empowerment skills in decision making/problem resolving
*Ability to maintain relationship with associates
*Ability to effectively manage labor productivity
*Strong communications skills (verbal, listening, writing)
*Strong organization skills
*Ability to use standard software applications and hotel systems
*Effective influence skills
*Effective conflict management skills
*Empowers associates to provide excellent customer services. Ensures associates
understanding expectations and parameters.
*Provide immediate assistance to guests as requested or needed.
*Is highly interactive with customers on a regular basis
*Reviews guest satisfaction results with associates. Participates in the
development and implementation of corrective action plans.
*Make suggestions to further guest satisfaction and associate satisfaction.
*Prepare for monthly departmental meetings with active input.
*Monitor Vehicle Maintenance records and schedule as approved.
*Oversee Transportation bookings and filing of documents pertaining to services rendered.
*Administer and document random road test to check on safe driver skills.
*Assists as needed in the interviewing and hiring of associate team members with the
appropriate skills.
*Train new hires to be successful in performing their job. Ensures associates are cross-
trained to support successfully daily operations.
*Establishes and maintains open, collaborative relationships with associates and ensures
associates do the same within the team.
*Participates in associate progressive discipline procedures. Ensures hotel policies are
administered fairly and consistently, disciplinary procedures and documentation
are completed.
*Ensures that regular on-going communication is happening with associates to create
awareness of business objectives and communicate expectations, recognizes
performance, and produces desired results.
*Celebrates success and publicly recognizes the contributions of team members in all
shifts. Participates and helps implement associate recognition programs.
OurBenefits Include:
- Comprehensive Health Insurance Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
- 401K with Company Match
- Employer Paid Life Insurance
- Complimentary Employee Assistance Program
- Paid Time Off to include Vacation, Personal, Sick, and Holidays
- Discounted Hotel, Spa, Golf, Retail, and Food and Beverage
- Tuition Reimbursement Program
- PCH University and Professional Development Series
- Associate Referral Program
Our Culture:
Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.
We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels and Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels and Resorts brings theheart and soul to hospitality. Our core values are the foundation of eve ything we do!
You belong here. Join the PCH Hotels and Resorts family, where we put people first.