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BT Service Performance Analyst in PLOT NO II F/1, India

Service Performance Analyst

Job Req ID: 12458

Posting Date: 09-Mar-2023

Function: Service

Location:

PLOT NO II F/1, BLOCK II F, RA, Kolkata, India

Salary: within range

Recruiter: Aparajita

Hiring Manager: Viplove Tiwari

Career Grade: F

Internal Closing Date: 17th March 2023

Job Description: Data and Infrastructure Analyst

Why this role matters

You will be a crucial team member in a core reporting team of performance driven data experts who can do excellent data storytelling from various systems and sources. Subsequently, be able to represent significant intelligence which underpins the business in taking key strategic decisions into the Managed Customers and Services ecosystem.

What you'll be doing

  • Be responsible for on-time delivery of dashboards and reports that provide the business insights of customer operations, performance trends

  • Combine data from various sources like Legacy Systems, Databases or Cloud Platforms to generate analytics for the business

  • Effective data visualisation using advanced tools like Tableau / QlikView

  • Develop automation solutions to improve process efficiencies; Address root causes of problems with code based (VBA) / no code tools (SharePoint / Power Platform)

  • Display ownership of stakeholder requirements, end-to-end deliveries by engaging with stakeholder

  • Excellent communication and presentation skills to support storytelling

  • Manage the workload of multiple concurrent pieces of reporting and analysis work to ensure correct priorities and timelines

  • Responsible for adhering to rigorous quality and integrity checks to ensure all analytical output is of the highest standard

We'll also need to see these on your CV

  • Stakeholder management: Can work in a complex matrix environment, engaging and communicating with multiple stakeholders and setting correct expectations

  • Teamwork Skills: Ability to work effectively in an organized group, think and deliver as unit

  • Problem Solving: Must be able to own and solve any roadblocks related to allocated delivery

Experience you would be expected to have

Minimum overall experience of 2 years with relevance in MIS or Reporting Solutions

  • High standard of written and spoken English

  • Able to build and sustain inter-personal relationships based on honesty, trust and excellent communications

  • Able to deliver positive customer experience

  • Fair understanding of matrix organisation with line and dotted line management arrangement

  • Able to turn complex data into simple and understandable form

  • Able to work in SLA driven environment

  • Basic understanding of databases and BI tools; Expertise in MS Excel is must

  • Storytelling with data

Preferred:

ITIL v4 Foundation / Agile Foundation

We're looking for people who'll help us fulfil our future ambitions.

And their own. Find out why now is the most exciting time in our history

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We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

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