Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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JPMorgan Chase User Experience Design Lead, Vice President in Plano, Texas

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Designer in Deposits 2.0, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

You will focus on evolving our deposits (Checking, savings, etc) platform. Your work will have reach and impact on a large scale in the financial services sector while working in a creative, dynamic and multicultural environment. In this role, you will start as a individual contributor and in time manage a team of 3-5 direct reports, and the attendant responsibilities of recruiting, performance reviews, and professional development.

Job responsibilities

  • Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas

  • Diagram service flows and product features, design wireframes, and prototype interactions for key touch points as you lead end-to-end design initiatives within a specific domain.

  • Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

  • Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

  • Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

  • Diagram overarching structure of omnichannel product experience, with detailed UI design of key interactions, including potential updates to our Design System

  • Present work and articulate strategy and design decisions to leadership

  • Communicate expectations within the design team for standards of quality through establishing a vision, providing creative direction, and conducting critique

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in user experience design or similar roles

  • Bachelor's Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience

  • Can self-direct and other designers in both planning and structuring the work, and executing on expected levels of quality

  • Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping

  • Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

  • Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

  • Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making

  • Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

  • Design leadership or managerial experience

  • Have an interest and potentially a passion for technology and how it can be leveraged to solve large challenges

  • Advocate for Accessibility Guidelines and Inclusive Design practices

  • Experience working at a giant company with many moving parts and a wide array of opinions and needs

  • Has led design work on successful digital products, demonstrating user- and human-centered design approaches

  • Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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