Penn National Gaming Player Services Supervisor in Plainville, Massachusetts


Don’t just work. Work Happy.

A career in gaming? At Plainridge Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Your daily responsibilities include

  • Responsible for fostering a fun environment

  • Responsible for being a gracious host to all guests and co-workers

  • Responsible for promoting a positive influence in the community and participating in company-sponsored events

  • Manages all aspects of cashiering operations for assigned shift at the company in a manner that safeguards assets of the company

  • Achieves desired results in all areas of responsibility through staff development and training programs

  • Establish methods, procedures, and guidelines to maintain desired standards and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve desired end result

  • Maintains thorough knowledge of player tracking systems and its components and suggest improvements

  • Management accountability for all team members for day to day and long term operations to include: hiring, training and developing employees; including coaching, mentoring and completing performance management up to and including separation

  • Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction

  • Familiarization with all company programs and systems

  • Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures

  • Ensures compliance with Title 31 requirements and processes

  • Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues

  • Presents oneself as a credit to the Company and encourages others to do the same

  • Performs all other related and compatible duties as assigned

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic and enthusiastic attitude

  • Must enjoy hosting others

  • Must be comfortable initiating conversations and creating a fun environment with our guests

  • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university

  • Three years progressively more challenging leadership role, cashiering or casino operations preferred

  • Must be proficient in Microsoft applications (Excel, Access, Word)

  • Ability to learn Budget & P&L Statements

  • Good oral and written communication skills, must be fluent and literate in English

  • Proven time management and critical thinking skills required

  • Must possess excellent interpersonal skills

  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors in a fast-paced environment

  • Ability to stand and walk, and ease of mobility around cashiering and vault areas as well as entire property for entire shift

  • Must be able to listen and respond to visual and aural cues

  • Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-49486

Casino Property Plainridge Park Casino

Position Type Regular Full-Time