United Technologies Corporation Lead Tech, Customer Svc in Pittsburgh, Pennsylvania

Job ID: 66518BR

City: Pittsburgh

State: Pennsylvania

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Building automation systems that make sense! Automated Logic is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort. Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.

RESPONSIBILITIES:

The Invoicing Coordinator ensures timely and accurate invoicing for the customer, and assists in timely resolution of invoice disputes. Responsibilities include, but are not limited to, the following:

  • Responsible for all service billing including work orders, material, and service projects, and service agreements

  • Receive purchase orders from customers and distribute to appropriate parties internally

  • Collects service billing reports from the field specialists

  • Coordinates billing meetings with Project Managers and Service Account Managers

  • Processes and handles all customer billing protocols and instructions, including invoice uploading to third party billing systems

  • Resolves contract invoice disputes through consistent communication with customers and internal employees

  • Collects and tracks notes for monthly collections meetings with centralized collections team

  • Using internal reporting tools each week, prepares and presents aged dispute report

  • Works with internal applications team to ensure cash/payments are correctly applied

  • Works with internal collection team, providing support and direction when needed, to enhance optimal collections performance

  • Complete offset and write-off requests in a timely manner

  • Submits credit card payment requests within 24 hours of receipt

  • Works with HQ accounting team on intercompany billing, and IC invoice reconciliation and application

  • Ensures all invoice related matters and correspondence, including customer tax audits/reviews, are completed upon request

  • Follows up on all customer invoices (30-60-90 days) after the invoice has been created

  • Local HR responsibilities including keeping contact sheet and email distribution list up to date

Qualification:

  • 5 years of experience within Building Construction/HVAC Industry

  • Undergraduate degree in business, finance or equivalent strongly preferred

  • Accounting, purchasing, and AIA billing experience

  • Receivable experience preferred

  • MS Dynamics/ERP and MAS experience a plus

  • Proficient in Microsoft Office software, including Word, Excel, Outlook, PowerPoint, and Access

  • Excellent written and verbal communication skills

  • Ability to work without close supervision

  • Good time management skills

  • Excellent project management skills

  • Able to manage multiple competing priorities successfully

Education:

  • High School Diploma, GED or equivalent required

  • AA/AS degree preferred, Technical/Business School Certificate or Diploma

  • other post High School training (2-years duration)

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • 5 years of experience within Building Construction/HVAC Industry

  • Undergraduate degree in business, finance or equivalent strongly preferred

  • Accounting, purchasing, and AIA billing experience

  • Receivable experience preferred

  • MS Dynamics/ERP and MAS experience a plus

  • Proficient in Microsoft Office software, including Word, Excel, Outlook, PowerPoint, and Access

  • Excellent written and verbal communication skills

  • Ability to work without close supervision

  • Good time management skills

  • Excellent project management skills

  • Able to manage multiple competing priorities successfully

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.