Job Information
UPMC Communications Specialist II in Pittsburgh, Pennsylvania
UPMC's Center for Emergency Medicine is hiring Full-Time Communications Specialists to support STAT MedEvac's new Communications Center (STATCOM) being built in West Mifflin, PA. We are recruiting Communications Specialist I (non-EMT) and Communications Specialist II (EMT) team members.
New Communications Specialists will start orientation with our UPMC Medical Command. In this role, the Communications Specialist will assist EMS with physician consults, assisting EMS with the transition of their patient from the prehospital setting to the hospital setting with notifications to the receiving hospital to be ready for the patient arrival. This includes using guidelines for the activation of trauma teams, stroke teams, cath lab activations, and other specialty services. The Communications Specialist will dispatch our physician response vehicle and have MCI responsibilities. Following competency validation, the Communications Specialists will start their next orientation as part of our critical care ground and helicopter dispatch. Responsibilities include obtaining the appropriate information for service requests and providing any additional assistance necessary to meet the system's needs. The Communications Specialist functions as a part of the Communications Center and shares responsibility for working cooperatively with all team members. The Communications Specialist dispatches and communicates with all STAT MedEvac assets, maintains logs and records, and performs other duties as assigned. Supports and upholds the mission, goals, and objectives of the STAT MedEvac system at all times.
Purpose:
The Communications Specialist functions as a direct facilitator in processing and executing service requests for the STAT MedEvac system. Responsibilities include obtaining the appropriate information for service requests and providing any additional assistance necessary to meet the system's needs. The Communications Specialist functions as a part of the Communications Center and shares responsibility for working cooperatively with all team members. The Communications Specialist dispatches and communicates with all STAT MedEvac assets, maintains logs and records, and performs other duties as assigned. Supports and upholds the mission, goals, and objectives, of the STAT MedEvac system at all times.
Responsibilities:
Demonstrate competency in resident dispatch response procedure and documentation.
Responds promptly and efficiently to requests for service (air and ground).
Reflects a positive attitude to the customer in a high stress environment at all times, with a clear understanding of who the customer is.
Demonstrate competency in successful use of attending physician
Adheres to rules for scheduling, including schedule requests, minimum time, and availability.
Coordinate communications between transport teams, faculty physicians, referring and receiving hospitals.
Participates in education and training sessions in a positive and constructive manner.
Demonstrates competency in assigning requests for service to the most appropriate patient transport mode (i.e., helicopter, fixed wing or ambulance).
Reports injuries and completes the appropriate documentation, no matter how minor, to a supervisor in a timely manner.
Performs all assigned duties, including daily, weekly, monthly, or other duties assigned by the Transport Coordinator, Communications Manager, or Director of Communications including (but not limited to): (Participating in shift report from off going crew, Answering and responding to inquiries in a timely and efficient manner, Reviewing STATCom procedures/ STATMedEvac Policies, Maintaining a clean workspace environment)
Demonstrates skills, competencies, and judgment necessary to respond to requests by phone, radio or other appropriate communications methods.
Adheres to uniform policy and maintains a professional and neat appearance while working and representing STAT MedEvac.
Demonstrates proficiency of operation in all methods of communications including telephone, radio and e-mail.
Demonstrates the ability to establish a rapport with customers; including the ability to create and sustain a positive relationship; regardless of circumstances or environment.
Adheres to the drug and alcohol policy at all times.
Ensures confidentiality of patient information at all times.
Utilizes appropriate safety channels to report safety concerns, and uses tools available to enhance a safe work environment.
Seek guidance from the Transport Coordinator as needed for unusual operational circumstances or guidance regarding policy decisions.
Collects and promptly processes request information including demographics, medical necessity, and other necessary information.
Document and retrieve information / data on computer/network system including interventions, and other pertinent patient care information in a timely manner.
Contributes to safety through landing zone verification, following proper communication procedures and flight following.
Participates constructively in the quality improvement program when requested.
Documents unusual operational matters in the flight record and /or special report system as warranted.
Function as a resource for all new STATCom team members and actively participates in the development and training of new staff..
Reports for work well rested, and fit for duty.
Completes all official documentation in a timely manner such as payroll, expense reports, orientation forms, etc.
Experience as an EMT or Paramedic with an EMS provider required, with positive interpersonal communications skills.
Emergency operations center dispatch experience preferred.
Must have the ability to work productively and effectively within a complex environment, handle multiple/changing priorities, and operate a computer.
Must be willing to work various shifts as assigned and be available for regular on-call shifts.
Licensure, Certifications, and Clearances:
A current and valid EMT in the Commonwealth of Pennsylvania or NREMT certification (required). A current and valid Paramedic in the Commonwealth of Pennsylvania or NREMT-P certification (preferred). CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
Emergency Medical Technician (EMT) OR National Registry Emergency Medical Technician (NREMT) OR Paramedic
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran