Job Information
UNC Health Care Customer Service Representative, Urgent Care Clinic in Pisgah Forest, North Carolina
Description
Job Summary
The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.
Responsibilities And Scope
Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.
Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.
Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed.
Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts.
Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.
Qualifications
Required
- High school diploma or equivalent required
Preferred
Minimum of one (1) year prior experience in a medical office or health care setting.
Medical Terminology training or work experience.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.