Job Information
Foley Inc. Corporate Warranty Manager in Piscataway, New Jersey
Department: Warranty Assist and perform preparation of warranty claims as needed for all Divisions. Associates/Bachelor's Degree and/or equivalent. Due to the large volume of resumes we receive, we do not acknowledge receipt of resumes and we are unable to give status updates. If you are selected for an interview, a member of our recruiting staff will contact you. In the event that you are not contacted within a 3 to 4 week period, it is likely that we are pursuing other candidates. We encourage you to return to this website on a regular basis in the event that another position is of interest to you.
Ensure all warranty accounts are invoiced correctly. Monitor expenses of all warranty accounts including Foley Self Insurance Warranty.
Communicate with District Reps and Factory Warranty Analysts to ensure fair settlement of claims.
Ensure Warranty Analysts process warranty claims within acceptable time limits.
Assist and resolve warranty related issues with Customers, Caterpillar and Foley personnel.
Review warranty data and 6 Sigma Project reports and Ensure 6 Sigma Processes are followed.
Monthly reconciliation of corporate warranty accounts with Accounting Department.
Ensure Service Operation Departments follow correct procedures regarding warranty work orders.
Review, track, report and resolve claim variances exceeding specified dollar amounts. Submit supplemental claims accordingly.
Ensure all Allied warranty vendor guidelines are enforced, claim procedures followed, settlements received in a timely manner and monitor recovery rates for all accounts.
Identify machines eligible for factory "hardship" support from Caterpillar.
Monitor expenses associated with PIP/PSP Service Letter Claims.
Ensure warranty work orders are closed and invoiced in a timely manner for all Divisions.
Minimum 5 years' experience in the heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Ability to a manage team across multiple locations, traveling to locations if necessary.
Excellent communication organizational and interpersonal skills: both verbal and written.
Strong organizational skills and attention to detail
*Strong computer skills and experience with Microsoft platforms.
Equal Opportunity Employer. Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.