Job Information
Scheurer Hospital Helpdesk Specialist (1216) in Pigeon, Michigan
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Information Technology
Helpdesk Specialist
64 hours per pay
Full Benefits
Scheurer Health a critical access rural hospital is seeking a Part Time Helpdesk Specialist.
Responsibilities
- Technical Competency: Maintain knowledge of IT methods and stay current with advancements in the field.
- Responsible for IT Service Management with a strong focus on first-call resolution and top-quality service.
- Troubleshoots hardware, software, telecommunications, and network problems in person and remotely, resolving, and documenting solutions.
- Creates and maintains end user documentation (e.g., knowledge base articles).
- Escalates problems and changes to Network and Service Operations team or vendors.
- Configures and maintains workstation hardware, software, telecommunications, media equipment, and peripherals per established procedures.
- Monitors and maintains workstation security and patches
- Maintains inventory of all supported workstations, software, and telecommunications items.
- Creates, maintains, and deactivates user accounts.
- Documents all work requests and interactions in ITSM tool.
- Supports technical projects throughout the project lifecycle. May be requested to be IT lead on routine projects.
- Works with Information Technology vendors and third parties.
- Provides IT after hour support 24/7 to Hospital operations per on-call schedule or as required by leader.
- Supports the department in meeting organizational, unit, and strategic objectives.
- Other duties as assigned
Requirements
- Highschool diploma or GED equivalent
- 1 year of related experience in Information Technology, systems, and network administration
- Strong communication, interpersonal skills, influencing people experience, relationship management and facilitation skills.
- Broad knowledge of current healthcare security standards and security frameworks.
- Strong Customer Orientation
Benefits
- Competitive pay
- Health, Vision, Dental and Life Insurance
- Short-Term and Long-Term Disability Insurance
- 401k with matching funds
Safe Work Environment
For questions regarding this position please contact Aaron Phillips, Information Technology Manager or Lynn Abbe, HR Generalist Please submit employment applications online at www.scheurer.org/careers/ .
EEO/AA/Employer M/F/Disability/Vet