Job Information
Kanaan Communications, LLC Supervisor Fulfillment Labor Underground in Phoenix, Arizona
Overview and Essential Functions
A national leader in the telecommunication industry is looking for Supervisor Fulfillment Labor Underground to join our team. We provide experienced and reliable customer service professionals to the nation’s leading telecommunications providers! As a leader, you will mentor, support, and grow your team as they connect America.
The Residential Fiber Installation Field Supervisor will be responsible for a variety of tasks and projects as assigned. Typical tasks will range in size and complexity. This position will assist the Project Manager with various large scale projects and tasks as needed and may potentially take the lead on upcoming projects as assigned by the customer.
What you will do:
Supervise a team of FTTH in-home and SMB installation technicians
Coach, counsel, and evaluate performance of field staff.
Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.
Identify problem areas in the department and communicate problems and possible solutions to the Project Manager.
Develop procedures and implement them to better organize the team/department.
Assign duties, responsibilities, and scope of authority to technicians.
Assist in recruitment and training efforts.
Assist in warehousing and logistics support as needed to supplement the warehouse staff
Establish, implement, and maintain operating standards and procedures for project reporting and documentation.
Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents
Perform quality control inspections to correct and coach any issues found
Interface with customers to resolve complaints and damages resulting from installation work
Perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary.
Perform other duties not listed here, as they arise, and as they are assigned to you.
Qualifications
What we are looking for:
Minimum of 1 year fiber optic or cable installation experience.
Ability to perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures.
High School Diploma or G.E.D.
Ability to work a very flexible schedule.
Ability to work in a fast paced time sensitive environment
Ability to handle multiple tasks and last-minute changes
Exceptional customer service experiences
Team player.
Former supervisory experience a plus.
Valid driver's license with minimum of 2 years driving experience and a good driving record.
IND1
Benefits and Company Summary
What you’ll get…
Company vehicle
Weekly paychecks
Medical, Dental, Vision and Prescription Plans
Flexible Spending Accounts
Short- and Long-Term Disability
Supplemental Life and AD&D
401(k) Retirement Savings w/ Company Match
Stock Purchase Plan
Company Discounts
Legal Insurance
Paid Time Off and Holidays
Tuition Reimbursement for select programs
Who we are... Prince Telecom's commitment to deliver outstanding service that consistently exceeds customer expectations has grown the company to become one of the nation's largest fulfillment providers. With a national footprint and over 1,500 employees, Prince Telecom affords its customers a single source solution with the ability to deploy a well-equipped, professionally trained and experienced workforce capable of meeting needs anywhere in the United States. Prince Telecom offers a wide range of services that includes: residential and commercial installations, digital converter deployment, high speed modem installations, home security and automation, underground and aerial construction services and special projects such as MDU construction, drop rebuilds and audits.
At Prince Telecom we are proud of our installation technicians and operational support teams who meet our strict pre-employment and on-going safety and quality control criteria; we reward their outstanding performance with competitive pay, bonus programs, paid training, career development programs, safety certifications, paid time off and medical, dental, vision, life and 401(k).
EEO
Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.
The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.
Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.