Aston Carter PART TIME Patient Services Coordinator in Phoenix, Arizona
Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers.
Update patients of the status of their referral or authorizations.
Answers, screens, and processes a high volume of incoming calls in a professional manner.
Directs patient access to the practice by scheduling and canceling patient appointments for a multiple providers.
Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.
Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.
Sends out accurate and complete communication to physicians or other healthcare providers.
Training is full time hours! Monday – Friday 8am – 5pm first 3-4 weeks
After training, will work 8 hours Monday & Tuesday, with one 4 hour shift on either Wednesday, Thursday, or Friday
4 hour shift based upon business need
Able to work remote after training
Top Skills Details:
Patient access,Patient registration,Health care,Data entry,Insurance,Prior Authorization,Insurance verification,Medical terminology,Epic,Cerner,athenahealth athenacollector,Patient scheduling
Additional Skills & Qualifications:
Experience in a patient-focused healthcare environment. 1 year
Medical Assistant Diploma or Cert Preferred
Certified Nurse Assistant Diploma or Cert Preferred
Utilizes supplies appropriately and participates in recycle and re-use programs
Discharges and transfers patients timely
Follows safety policies for self and patients
About Aston Carter:
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At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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