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This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6511961 Operations Coordinator

College Board - Operations Division

This is a full-time and remote position.

About the Team

The Operations Division at College Board has a total of 160+ people and is comprised of four different departments that are responsible for all aspects of clean delivery for College Board programs: Assessment Delivery, Customer Engagement, Operational Delivery and Excellence, and Vendor Strategy and Analytics. Our work is driven by the evolving needs of our internal and external customers, and we support them through flexible strategies and quality delivery to effectively support our enterprise-wide goals and priorities and support the customers in our care.

The Operational Delivery and Excellenceis a small but mighty team of 6 who lead the implementation of high impact Operations initiatives and strategies that maximize efficiency across the division. Our latest ongoing initiative has been focused on developing integrated systems/processes for working in a best-in-class digital operation delivery model. We work closely with the Senior Vice President of Operations and the Ops Leadership team to consistently evaluate \'where we want to go, and how we plan to get there\'. We are responsible for defining and delivering action plans, tools and processes that achieve Operations priorities and goals. We partner with all levels across Operations to drive continuous improvement plans, remove complex impediments and collaborate across other divisions to communicate effectively and ensure optimal results.

About the Opportunity

As our Operations Coordinator, you will primarily support the leader of the Operations division in maximizing their effectiveness across multiple verticals, people, and mission-critical initiatives. You will have an eye for anticipating needs, helping leadership and the full team stay focused, and resolving operational and administrative issues before they arise. In addition, you will support key processes to track and monitor critical milestones and goals for the broader portfolio of strategic initiatives. Your outcomes-orientation, bias for action, organizational skills, inquisitiveness, and collaborative spirit will allow you to flourish as a hands-on contributor driving the success and engagement of the division. You will report directly to the Executive Director, Operational Delivery and Excellence.

What you\'ll do

Administrative Support (70%)

• Manage all aspects and have command of the Senior Vice President\'s calendar, anticipating scheduling conflicts and working quickly to resolve issues in a swift and efficient manner
• Provide a wide range of administrative and operational support to the Senior Vice President, including all travel arrangements, expense reports, and meeting logistics
• Organize and schedule cross-divisional meetings, ensuring the needs of all stakeholders are met and that every participant has the information needed leading up to and through the event
• Maintain confidentiality and exercise superb judgment in dealing with sensitive information, respond to internal inquiries and/or escalate issues as necessary
• Work cross-functionally with other Executive Assistants to coordinate meetings, events and agendas

Strategic Initiatives Project Management (30%)

• Support the planning, project management and execution of Ops Division monthly, quarterly, and annual division meetings (in-person and virtual)
• Lead the development and delivery of the Operations onboarding experience for new employees including training on key operational processes or procedures
• Coordinate division-wide communications including developing and managing the monthly Ops newsletter
• E tablish structures/processes to support, monitor, track progress, and communicate initiative status for the critical details of key deliverables including due date, goals, milestones, task details, and key performance metrics across the full portfolio of strategic initiatives.

About you

You have...

2-3 years of administrative experience preferably as an executive assistant with some background/interest in project management or people operations

Excellent organizational and planning skills with the ability to effectively handle multiple tasks and/or deliverables simultaneously

Strong attention to detail and high standard for accuracy

Outstanding oral and written communication skills including proofreading and an ability to curate content for a wide variety of audiences

Systems and routines that guide your daily operations and help you squeeze efficiency and productivity out of your time

Proven ability to tightly manage calendars, schedule meetings/interviews, and communicate with relevant parties

Strong Microsoft Office skills (Outlook, Excel, PowerPoint, OneNote and Teams) and using Internet applications

You work well under pressure