Job Information
Philips Network Engineer, Technical Consultant - Washington DC Area (DC/VA/MD/DE) in Phoenix, Arizona
The Network Engineer, Technical Consultant (Patient Monitoring) provides pre and post-sale technical support of Philips patient monitoring solutions in their specialized assigned domain (Routing/Switching) through consultation, configuration, implementation, troubleshooting, and maintenance. They will make up the local technical service teams to implement patient monitoring solutions and engage customer IT specialist to complete configurations, enhancements, and knowledge transfer to the associated customer specialist.
Your role:
Providing professional level Routing & Switching consultation to customer’s pre and post-sale.
Apply industry standard practices and Philips standard implementation to all customers who choose Philips solutions.
Delivery of consultative services within the assigned domain of the resource and the ability to act as the subject matter expert when required by a customer during the appropriate point of an implementation or troubleshooting event.
Consult with healthcare institutions to ensure successful integration of solutions into the customer IT environment.
Act as subject matter expert for complex IT concepts within the specialization for the local implementation teams to ensure complete solution delivery
Collaborate across functions to achieve overall business objectives
Deploys and/or integrates software solutions within the purview of the associated domain for complex IT solutions which carry proprietary real-time life critical data and are required to reliably output to hospital IT environments
Resolves technical issues and offers proactive technical support
Documents solutions to ensure support teams and other consultants can participate in support and onward development
Practices strong configuration management and version control
Is a key member of the implementation project and/or support team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise
Drives continuous improvements of our implementation methodology and service offerings based on customer feedback
You're the right fit if:
Associates degree preferred
3 years combination of customer service and technical experience, preferably within Healthcare
Cisco certifications at the professional level with a preference for CCNP-Enterprise and Microsoft certifications
Technical skills including servers, wireless, Security, or routing and switching.
The ability to translate customer specifications and existing infrastructure working patient monitoring solutions.
Understanding of industry standard server, wireless, Security, or routing and switching knowledge. Knowledge of Philips solutions preferred.
Ability to translate technical information into usable working knowledge across all levels, up to CXO.
Ability to travel up to 50% within the mid-atlantic zone (with the business shifting to conducting as much virtual work as possible).
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
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