Job Information
American Express Manager - Digital Portfolio Management in Phoenix, Arizona
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide.
The Network & Acquirer Capability Delivery (NACD) team within NAS is on a multi-year journey to modernize the Global Payments Network, Merchant Payments and the Acquirer Platforms at American Express. We are responsible for modernizing and delivering core capabilities to ensure we can meet the unique needs of our Merchants, Acquirers, Proprietary Issuers and Bank Partners, and enable a wider variety of payments across the American Express Payment Network.
How will you make an impact in this role?
The Manager, Digital Portfolio Management role is part of the NACD Program Management Office (PMO). This team drives the governance structure & processes for Network Acquirer Solutions’ portfolio of Enterprise Critical Multi-year Initiatives, Enterprise Top Programs, and Strategic Technology Priorities. The Manager, Digital Portfolio Management, will deliver end-to-end program management activities in alignment with strategic vision and roadmap. Evaluate program processes to define and optimize capability delivery through analysis and understanding of Agile delivery methodologies, project management disciplines, governance, and compliance. Assess program risks, inter-dependencies, and impact on existing business activities to support program goals. Analyze the product portfolio to identify any restructuring required to maintain alignment with strategic vision and roadmap.
Specific Responsibilities:
Develop strategic plans in collaboration with cross-functional teams including product development managers, product owners, business stakeholders, and technology partners.
Develop and maintain knowledge vital to act as a subject matter expert on program delivery, risk management, and change control.
Build engaging communication and presentation materials that are digestible and ensures all key stakeholders are informed and managing towards a shared strategy/objective covering diverse topics including operations, delivery, finance and business challenges/status.
Collect and analyze KPIs and metrics and integrate the analysis into meaningful reporting with a focus on managing program efficiency via reporting and dashboards
Maintain various communication channels to ensure projects/capabilities are on track and our partners and stakeholders are kept informed
Participate actively in program reporting discussions to help clearly communicate progress, risks, and impact
Serve as technical and analytical support to the Program Director, maintaining visibility across all workstream operations
Provide subject matter expertise and support to the program and project practitioners on Agile delivery best practices and processes
Influence, lead and communicate to all levels across a broad range of customers and constituents.
Demonstrate a willingness to continually learn and continuously implement frameworks and process improvements within a dynamic and highly matrixed environment
Find opportunities to drive a culture of continuous innovation, and discovery within the product delivery lifecycle while elevating customer journeys.
Qualifications:
Bachelor’s degree in business or a similar subject required; master’s degree in similar fields preferred
3 years of Project Management experience required; Project Management Professional (PMI) or equivalent Project Management certification preferred
Experience with issue identification and resolution, change management, and reporting
Agile delivery experience required; Scaled Agile Framework (SAFe) certification preferred
High-level of flexibility with the ability to absorb new information and adapt to change quickly
Excellent organizational and planning skills
Strong analytical, statistical, and problem-solving skills
Ability to independently recognize trends and provide relevant solutions
Excellent communication, facilitation, and presentation skills
Team player, comfortable to work with people from diverse cultural backgrounds, within a cross-border, global team environment
Comfortable working in an ambiguous and fluid environment with competing priorities and needs
Motivated self-starter - ability to handle multiple assignments independently with minimal supervision
Qualifications
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Product
Primary Location: US-Arizona-Phoenix
Schedule Full-time
Req ID: 24010707