TEKsystems IT Helpdesk Technician in phoenix, Arizona
Local IT Helpdesk Position w/ World's Largest Online Luxury Marketplace – Actively Interviewing!!
This company is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, they provide a safe and reliable platform for consumers to buy and sell their luxury items. They have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.
We are looking for a technically skilled candidate with good problem-solving ability for the IT Helpdesk technician position to be based in our Secaucus Authentication Center. This position will report to the IT Manager.
The duties of a Helpdesk Technician will provide first-level troubleshooting support for a variety of technical computing support issues while ensuring the highest-level customer service. This role will provide day-to-day support for application, hardware, and networking issues. This person is expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to the technical needs, understand the problems, and implement solutions to them.
Based in Secaucus however occasional travel to New York City, Perth Amboy, and greater NYC area will be required to support retail stores and branch offices
What You Get To Do Every Day:
Take ownership of the existing end-user device and help desk duties
Troubleshoot issues with printers, scanners, wifi, and passwords
Respond to the daily queue of helpdesk support requests in a timely and efficient manner
Perform on/off-boarding of employees, set up equipment, restore devices
Deploy equipment for new employees, own shipping and logistics
Create, add and modify accounts and services across our various platforms
Hardware/software upgrades on laptops and desktops
Provide basic end-user training on G-Suite and Office
Maintain Google Audio/Video and conferencing equipment
Manage hardware inventory records in ServiceNow
What You Bring To The Role:
Minimum 1-3 years of experience in related tasks and/or Bachelor’s Degree
Knowledge and experience supporting, troubleshooting and configuring
Practical knowledge of Apple Mac Hardware and PC Hardware
Thorough knowledge of Apple iOS device settings and preferences
Strong knowledge of both MacOS and Windows-OS
Comfortable with remote troubleshooting over phone or screen sharing, 50% of support will be remote support to branch offices or retail stores
Basic understanding of networking and wifi required
Excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand
Demonstrated ability to work well in a fast-paced, iterative, deadline-driven environment
Basic level experience Okta or other Identity Management platforms
Familiar with Antivirus, Anti Malware, and Disaster Recovery Services
Ability to organize, prioritize, and meet established deadlines, work within a defined SLA
Adobe Photoshop, Adobe Lightroom and a basic understanding of photography a plus
Mac OS X, Active Directory, Windows 10, JAMF, OKTA, Airwatch, G-Suite
Additional Skills & Qualifications:
Tech Stack the manager is looking for: 60% Mac and 40% Windows Saas tools they need to be familiar with: (OKTA, JAMF, AirWatch, G-Suite) Team of 6 in the New York supporting around 400 users. This will be a mix of Tier 1 & Tier 2 support.
This company is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with records in a manner consistent with applicable laws.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email firstname.lastname@example.org. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.