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This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6458498 We are excited to announce that our Marsh Affinity teams are expanding to the Southwest! If you are passionate about the transportation industry and want to be part of a dynamic and innovative organization, we invite you to apply today!

Marsh is seeking candidates for the following position based in the Phoenix, Arizona office (hybrid, with 3 days a week in the office):

Supervisor - Insurance Operations

Marsh\'s Insurance Operations is responsible for the day-to-day delivery of the company\'s insurance solutions. We provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. An Insurance Operations Supervisor is a seasoned leader who guides a client-facing team, making sure they are productive and meeting objectives, and helping them to resolve the more difficult issues they face.

What can you expect?

• You will supervise a team who supports our clients by taking inbound calls from new and existing ICs, emails, and assist with new enrollments, policy changes, coverage questions and settlement (billing) issues
• You will build relationships with Marsh colleagues from multiple offices and drive continuous improvement for the department as well as the company
• Maintain strong relationships with key stakeholders in the geography and be viewed as a strategic partner
• You will be responsible for communicating feedback within your team and supported offices, identifying trends, evaluating/resolving any escalated service issues, and playing a key role in the growth of the department
• You will own the implementation of account management strategies for Marsh programs; this includes understanding insurance processes and reducing operational risk for the organization
• You will speak to leaders and collaborate with client teams who are remote, so effective verbal and written communication is key

What is in it for you?

• Be part of a fast-growing and respected team and engage with other areas of Marsh business to understand the full scope of client relationships and services
• Opportunity to expand and grow your industry experience and knowledge
• Flexible work opportunities to ensure a healthy work/life balance
• A culture of internal mobility, diversity, and inclusion, in a collaborative environment
• Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Employee Stock Purchase program, tuition reimbursement, and a generous paid time-off allowance); plus a 401k with a fixed company contribution AND a company match, after one year of service

We will count on you to:

• Provide day-to-day oversight and people management of a team of Account Managers and Processors, fostering a mindsetfocused on the function\'s value proposition and ensuring a productive and engaged team
• Manage, lead, and coach colleagues to achieve internal KPIs and client satisfaction for Marsh Affinity programs
• Partner with other team members and stakeholders to identify continuous improvement opportunities
• Manage escalated calls, complaints, questions, and queries as necessary and oversee the complaints management system and quality of communications with client-facing colleagues to ensure the receipt of accurate and timely advice on internal inquiries
• Manage resource planning, monitor workflows, oversee day-to-day operational activities and measure and report on team productivity and individual performance while providing feedback and coaching for managers and non-managers to ensure a productive and engaged team

What you need to have:3-4

• 5+ years of total work experience, with 3+ years in insurance or financial services
• Experience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be done
• Managerial aptitude - desire to coach, mentor, and develop the team you are supervising
• Self-starter, resourceful with the ability to bring solutions and ideas to the firm, and good organizational and time management skills to multi-task and work effectively under pressure to meet deadlines
• Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas and pivot tables; PowerPoint and Outlook

What makes you stand out?

• Experience in Commercial Lines Insurance highly preferred, along with client onboarding and/or related insurance industry subject matter expertise
• Bachelor\'s degree preferred
• Soft skills: ability to build strong relationships and build rapport with internal colleagues and carriers; ability to achieve outcomes by collaborating with stakeholders

Marsh is the world\'s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 13