Job Information
Arizona Department of Economic Security Implementation Senior Project Manager in Phoenix, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6439116
The Project Management Office is looking for a SaaS software client facing implementation project management that who can take leadership of a major 12month+ technical project, communicating effectively with government clients and internal executive leadership. This position will bridge SaaS software development side of the company with the client facing delivery team, while seamlessly engaging with government clients. Join our growing Project Management Office as we seek a seasoned project manager to steer the course of these critical projects.
As our Sr. Project Manager, you\'ll be critical in orchestrating the balance between technical intricacies, SDLC documentation, team logistics, and meticulous scheduling to meet and exceed our valued customer\'s expectations. Your adeptness at managing customer relations while embodying the culture of STChealth will be paramount to your success in this role.
Your primary role will be to plan, establish, and expertly navigate technical projects for our customer base. Serving as the conduit between our customers and our internal technical and business resources, you\'ll ensure seamless alignment between project objectives and customer needs. Crafting comprehensive work plans, collaborating with subject matter experts to ensure the delivery of contractual obligations (BRDs, RTMs, Test Plans and Results, Design Documents, Deployment Plans), achieving critical milestones, and disseminating progress updates to all stakeholders, internal and external, will be critical to the success of the project.
Your ability to organize and lead projects to meet deadlines and budgets is key. Success in this role requires a mix of technical, business, and leadership skills, including understanding technical needs, managing budgets, and communicating well with diverse stakeholders. Join us as we innovate and strive for excellence in software and consulting projects, raising the bar for client satisfaction.
What you will do:\ Lead technical integration project management functions for customers to support system integration projects.\ Collaborate with client and internal teams to determine and define project scope and objectives to ensure contract adherence and delivery.\ Manage full SaaS implementation, from initiation to closeout, while mitigating risks for STChealth and the customer.\ Manage the customer relationship during delivery and serve as the primary interface with the customer.\ Manage customer complaints, changing requirements and corrective actions, while avoiding \"Scope creep\".\ Prepare a clear and effective communication plan and ensure proactive clear communication of all relevant information to the customer and to all stakeholders.\ Responsible for resource management and capacity planning across the project and mitigating any risk associated with resourcing.\ Manage all project management financial management functions, including forecasting, tracking revenue recognition schedule, tracking invoicing, and actual vs planned financial data.\ Lead ALL aspects of Issue and Risks Management to ensure the team is proactively managing the project.\ Provide client and internal executive status reports and lead calls with client and technical teams.\ Facilitate kick off meetings, project planning, and solutioning meetings with customers and internal teams.\ Develop and maintain project plans in MS Project and full SDLC project documentation to drive efficiency and on time and on budget delivery.\ Experience in large Data Migration or System Integration Projects from with different technologies or platforms. (Ex. Salesforce, Oracle, SAP, ServiceNow).\ Proven track record of working with product and engineering to manage contract gaps and new client requests to ensure high customer satisfac ion.\ Develop detailed understanding of STChealth\'s software products and services.\ Manage and maintain appropriate tracking mechanisms to ensure that all input received from client and/or internal resources is brought into an effective work management and prioritization systems (RAID logs, PM Tooling, Document Repositories, Dashboard, etc.).\ Manage and maintain an effective process for communications about work requests, status, delivery schedules and dates.\ Drive on-time delivery of project including business case, requirements, project planning, testing, UAT, and implementation.\ Identify and resolve issues that may negatively impact a project or project deliverables to ensure on-time delivery and product quality.\ Predict resources needed to reach objectives and manages resources in an effective and efficient manner.\ Drive continuous process improvement that allow the team to become more effective and efficient.\ Lead project communication efforts to drive transparency and grow trust.\ Conduct regular project reviews and executive statuses to help improve overall team performance.\ Initiate cross-team and cross-department communication to drive transparency and trust.\ Serve as expert for the project management platform