Job Information
Valon Mortgage Bilingual Client Engagement Specialist in Phoenix, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6373804
Client Experience at Valon
The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real-time, the team acts as the bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valons mission of championing homeownership.
About the Role Were seeking a bilingual Client Engagement Specialist to navigate inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate is able to shift seamlessly between the responsibilities of the Client Engagement and the Collections teams as needed. Responsibilities
- Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
- Track and thoroughly document all homeowner communications.
- Promote Valon-specific products and services with a strong focus on homeowner satisfaction.
- Compile lists of delinquent accounts and locate homeowners using credit bureau information, loan documents, background checks, and other sources and databases.
- Listen to homeowners and determine if we can collect their past-due payments.
- Collect payments on or set up repayment plans for delinquent accounts and update records once the loan is current.
Ideal Background
- 1-2 years of customer service experience.
- Previous mortgage servicing experience.
- Proficiency in speaking Spanish.
Minimum Qualifications
- High school diploma or equivalent.
- Strong verbal communication skills.
- Attention to detail.
- Ability to collaborate with other business areas and team members.