Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

American Express Operations Manager in PHL, Philippines

Description

Operations Manager

You Lead the Way. We’ve Got Your Back.

#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023

#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023

#10th in Fortune Magazine’s 2023 World’s Most Admired Companies

#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

The Service Delivery Leader for ANZ Commercial Servicing Network will be responsible for leading our ANZ Commercial blended servicing teams to deliver Exceptional Service.

The successful candidate will:

  • Responsible to effectively lead approximately 80 Customer Care Professionals & 5-6 Team Leaders primarily for the ANZ Commercial Servicing blended Teams of Small Business, Corp Card Member, Program

  • Administrator for Corp Clients, Account Consultancy for Client Managers & Complaints/Issues Handling Teams.

  • Mentor, Develop and Guide frontline Team Leaders to deliver exceptional service, measured in RTF & Net Promoter Score results.

  • Lead & own the ANZ key score card metrics like Abandon Call Rate (ACR), Call Handling Time (CHT), Repeat Call Rate (RCR) & other Efficiency metrics.

  • Plan and execute effective strategy to deliver Value Generation Results and Customer Retention for Small Business Servicing.

  • Together with other GSG partners of ANZ, collaborate / partner with ICS leaders on strategic market initiatives / big-bets, to deliver on enterprise-wide objectives especially on Market Strategic Priorities.

  • Identify opportunities on Customer First Strategy to continuously improve processes and improve customer experience.

  • Partner & collaborate with enabling teams & key stakeholders across the enterprise.

  • Drive results by effectively balancing multiple demands & shifting priorities.

  • Create the right culture in the team to do it the right way.

  • Partner with CSN teams across the network to share & learn best practices.

Qualifications

In line with the above, key requirements and qualifications include:

  • Experience in managing large servicing teams - proven people leadership is a key requirement of the role.

  • Proven experience in robust coaching and developing front line Team Leaders.

  • Data driven and analytics-based leadership.

  • Strong process orientation and analytical/problem solving skills.

  • Demonstrated ability to lead & drive change.

  • High influencing skills, collaborative style, and team orientation.

  • Excellent communication, facilitation and presentation skills.

  • Excellent MS Excel and Power Point skills.

  • Should have experience in managing high performing teams.

  • The incumbent should not be on any performance counselling at the time of applying.

  • Good relationship management and collaboration skills with the ability to influence others, both internally and externally, across many geographies

  • Strategic thought leader with the ability to work through unstructured problems and develop clear action plans.

  • Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and Blue Box Values

Additional Details:

  • Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

  • Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

  • Work From Home Requirements:

  • Must have at least 25 mbps internet connection plan / speed

  • Must have a private & quiet area to work at home

  • American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries

  • Bonus incentives

  • Support for financial-well-being and retirement

  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

  • Generous paid parental leave policies (depending on your location)

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express

Job: Customer Service

Primary Location: Philippines-PHL-Taguig City

Schedule Full-time

Req ID: 24006333

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