American Express Customer Care Professional - Click to Chat Servicing (UK) in Philippines, Philippines
You Lead the Way. We’ve Got Your Back.
No. 1 in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
#5th in Great Place to Work’s Best Workplaces List in the Philippines for 2021 and 2022
#9 in Great Place to Work’s Best Workplaces in Asia under the Multinational Category for 2021
One of HR Asia’s Best Companies to Work For 2021
We are AON HEWITT’S BEST EMPLOYER for 2017, 2018, and 2019 in the Philippines
ICT Award’s Best Global In-House Center Company for 2017, 2018, and 2019
ICT Awards’ HALL OF FAME
J.D. Power’s ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.
Great Place to Work ® Philippines CERTIFIED
Great Place to Work ® ASIA CERTIFIED
Great Place to Work ® GLOBAL CERTIFIED
Ranked in the Top 10 of Fortune’s 100 Best Companies to Work For® List in the US for the second consecutive year.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.
When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company’s success.
Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we’ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.
Join #TeamAmex and let’s lead the way together.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.
Role & Responsibilities:
Meaningful, rewarding work performed with integrity
Here’s just some of what you’ll do in this role:
Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, chat, mobile messaging)
Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs
Meet and exceed quality goals, compliance regulations and productivity targets
Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
Re-prioritize and adapt to an ever-changing environment
Unique career journey shaped by your talent and curiosity
Demonstrate personal excellence by remaining positive in difficult situations
Display a passion to serve by delivering outstanding service in every interaction with our Customers
The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
Strong interpersonal, communication, verbal and written skills
Assertiveness to handle difficult conversations
Excellent negotiation, influencing and resourcefulness skills
Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
Confidence to work in a virtual environment
Minimum 2 years of customer service experience wherein 6mos most recent experience is handling chat support services.
Typing speed of at least 40 WPM with 90% accuracy
Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
Multitasking: Ability to Toggle Between Screens/Tools
Bachelor’s degree, associate degree, college undergrads may apply
Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express
Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.
If you are interested, and your relevant experience is aligned with the requirements of the role. You may visit our Career Center from Mondays to Fridays, 10am to 5pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is beside Pocofino along 30th St.)
Primary Location: Philippines-Philippines-Taguig City
Req ID: 23000862