Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

SAIC Technical Support Specialist in PHILADELPHIA, Pennsylvania

Description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

You will be part of the Tech Dispatch team, responsible for onsite support of incidents and service requests that cannot be resolved remotely by Service Center Staff. In this role you resolve, track, and manage escalated technical problems within Remedy. Travel may be required to support remote FAA sites that do not have local technicians assigned.

This role is Onsite at the customer location in Philadelphia, role contingent on Funding.

Responsibilities

  • Installs software, modifies settings, and replaces hardware as required to resolve the incident.

  • Resolves desktop and network issues to restore service.

  • Understands premise wiring/cabling best practices.

  • Uses ITSM and Remedy ticket processes to document actions taken and executes hardware or software deployment.

  • Supports lifecycle asset management (LCAM) of IT equipment - deployment through exchange/disposal.

  • Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration.

  • Makes updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.

  • Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Qualifications

Required Education & Experience

  • A Bachelor's degree related to Computer and Information Technology Services and 2 years of experience, AA Degree in related discipline and seven (7) years or more of related experience; Or, High School and nine (9) years of related experience with relevant certification

  • Must be willing to work effectively within a team environment in a fast-paced support role.

  • Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.

  • Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust

Desired Skills, Experience, & Certifications

  • A Bachelor's degree related to Computer and Information Technology Services and 2 years of experience, an Associate's and 9 years of experience, or High School and 10 years of additional experience.

  • Technical proficiency in supporting desktop, server, printer, and network equipment.

  • IT Certification(s)

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2405802

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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