Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.

Job Information

Piedmont Airlines Customer Service Operations Agent (Full-Time) in Philadelphia, Pennsylvania

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Operations Agent in our Ground Handling Department. The primary responsibility of the position is to serve as a liaison between dispatchers, flight crew, utility, catering, gate, and ground personnel. This role logs and relays gate changes, cancellations, service requests, and other pertinent flight information to the respective personnel departments. The successful candidate will have advanced ability with Microsoft Office Suite, outstanding organizational skills, and the ability to work well and communicate with all levels of management and support staff. This position will report to the General Manager.

Essential Duties:

  • Log and relay gate changes, cancellations, service requests, and other pertinent flight information to the respective department personnel

  • Serve as a liaison between dispatchers, flight crew, utility, catering, gate, and ground personnel

  • Work together as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:

  • Outstanding organizational skills and ability to multi-task

  • Ability to work independently meeting specified deadlines

  • Ability to work well and communicate with all levels of management and support staff

  • Advanced ability with Microsoft Office Suite

  • Prior experience with internal controls processes for accountable items

Preferred Qualifications:

  • Previous Operations Tower experience

  • Familiarity with Lengthy Tarmac Delay (LTD), Federal Aviation Administration (FAA) and Aircraft Operator Standard Security Program (AOSSP) regulations

  • Experience with Gate Manager and Ground Event Tracker (GET)

  • Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents

  • Current Piedmont employee with a minimum of six months of service

Work Environment:

  • Standard office environment, use of telephones, computers, and other office equipment

  • Airport ramp environment, subject to varied weather conditions and elevated noise levels

  • All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

  • Handle objects up to 70 pounds

  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$17.36/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.

Job Application Deadline:

May 18, 2024

Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone – no matter which job title they hold – is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.

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