Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Abbott Customer Service Executive in Petaling Jaya, Malaysia

PRIMARY FUNCTION

Responsible for end to end order customer fullfillment from consolidating and placing orders to source DC, tracking and following up of shipment and timely billing to customer. Coordinate instrument shipment for placements and to ensure timely installation.

MAIN RESPONSIBILITIES

  • Consolidate orders to place with source DC according to the ordering timeline.

  • Tracking of backorder and next stock availability.

  • Track and monitor the entire shipments from source or forwarder on its arrival time. Escalate to manager and Comm’l on any delay or potential delay.

  • Timely Goods Receipt, billing and send invoices to distributors and customers.

  • 1st point of contact for customer/distributor on shipment status and to resolve issues or shipment discrepancy.

  • Issue complain log to source DC for any order/shipment related complaint requiring investigation and resolution.

  • Ensure import documentation are in compliance with Global Trade Compliance and assist in routine audits.

  • Coordinate timely with Planning team for any item master creation needed to avoid delay in placing orders.

  • Responsible to initiate Change Request to Master Data team for new customer master creation or revision in SAP.

  • Assist with Post Shipment Checklist and update Global Duty Spend reporting.

  • Maintain and publish monthly service level metrics and automate reporting.

  • Maintain eFOC database and IRF (for Malaysia market only).

  • Support Area on continuous improvement program to drive efficiency and Gross Margin Improvement related to Customer Service.

  • Regular review and provide feedback to managers to any process gaps on Customer Service playbook to keep it up to date against actual process.

  • Ensure all workflow and processes adher to Abbott OEC policy and procedures.

BACKGROUND, SKILLS & EDUCATION

  • Diploma in Supply Chain, Logistics or other related discipline.

  • At least 3 years working experience in order fulfillment and logistics. import/export operations of global healthcare, medical device, pharma or FMCG with 1-2 years in a regional cluster.

  • Candidates with 4-5 years relevant working experience will be considered as Customer Service Specialist.

  • Experience using SAP is a plus.

  • Experience in import/export logistics, warehouse/distributor operation and Letter of Credit.

  • Proactive, strong interpersonal and communication skills in multi-cultural enviroment.

  • Passionate, self-driven & can do attitude.

  • Proficient in reading and writing of English with multiligual of other Asian languages is a plus.

  • Computer literacy. Strong in MS Excel and Powerpoint.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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