Job Information
Commonwealth of Pennsylvania Clerical Assistant 2 (Bilingual-Spanish) Lackawanna CAO in Pennsylvania
Clerical Assistant 2 (Bilingual-Spanish) Lackawanna CAO
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Clerical Assistant 2 (Bilingual-Spanish) Lackawanna CAO
Salary
$34,621.00 - $50,915.00 Annually
Location
Lackawanna County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CSSC-2024-82650-00102
Department
Department of Human Services
Division
HS Lackawanna CAO Hdq
Opening Date
04/26/2024
Closing Date
5/10/2024 11:59 PM Eastern
Job Code
00102
Position Number
Multiple positions may be filled from this posting.
Union
AFSCME
Bargaining Unit
A1
Pay Group
ST03
Bureau / Division Code
00210035
Bureau / Division
Lackawanna County Assistance Office Headquarters
Worksite Address
100 Lackawanna Ave, 2nd Floor
City
Scranton, Pennsylvania
Zip Code
18503
Contact Name
Mary Ann Greco
Contact Email
magreco@pa.gov
Description
Benefits
Questions
THE POSITION
Broaden your clerical expertise and use your bilingual communication skills to become a Clerical Assistant 2 for the Lackawanna County Assistance Office (CAO)! The CAO offers income maintenance assistance and other services to the citizens of Pennsylvania who are in need. If you are looking to help make a difference in the lives of those who live in your community, then this is the perfect opportunity for you!
DESCRIPTION OF WORK
As a Clerical Assistant 2, you will help the Lackawanna CAO with a variety of clerical duties. Your work will enhance staff members’ ability to provide quality services to the citizens of Pennsylvania. As the first point of contact for the office, your ability to communicate in both English and Spanish will ensure that the clients who receive assistance will have the best information. The clerical assistant inputs information and verifies that the information is correct. You will also receive applications for the various income maintenance programs provided by the Department of Human Services. Additional duties include scanning and filing documents and processing mail.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00236579) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
You may have to work overtime as needed.
You may have to travel as needed.
Salary: In some cases, the starting salary may be non-negotiable.
WORK CONDITIONS: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Six months as a Clerical Assistant 1 (commonwealth title); or
Graduation from high school; or
An equivalent combination of experience and training.
Other Requirements:
This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
Hiring preference for this vacancy may be given to candidates who live within Lackawanna County. If no eligible candidates who live within Lackawanna County apply for this position, candidates who reside in other counties may be considered.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Selective CertificationThis position requires the selected candidate(s) to be able to speak Spanish. In order to be referred for interview for this position, you must be able to pass a Spanish speaking proficiency evaluation conducted by the Office of Administration. By selecting yes, this confirms that the Office of Administration may contact you for this evaluation.
Yes
No
02
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
03
WORK BEHAVIOR 1
Sorts, files, and retrieves documents.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.
I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files.
I have NO experience related to this work behavior.
04
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.)
The actual duties you performed
Your level of responsibility
05
WORK BEHAVIOR 2
Enters information into the computer.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
I have experience entering information into a computer, verifying the accuracy of the information, and formatting it according to established standards.
I have experience entering information into a computer and formatting it according to established standards. I was NOT responsible for verifying the accuracy of the information.
I have experience entering information into a computer using previously formatted documents or templates.
I have NO experience related to this work behavior.
06
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The type(s) of data you entered into the computer
The actual duties you performed
Your level of responsibility
07
WORK BEHAVIOR 3
Greets visitors, answers telephone inquiries, and responds to emails to provide assistance or information regarding inquiries. Forwards complicated inquiries to other staff for follow-up.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
I have experience greeting visitors, answering phone calls, and responding to emails from external contacts, providing assistance on information on inquiries, and forwarding complicated inquires to other staff for follow-up.
I have experience greeting visitors, answering phone calls, and responding to emails from other internal staff members or occasionally from external contacts; however, answering phone calls and responding to emails from external contacts was not a routine function of my job.
I have NO experience related to this work behavior.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
How often you answered calls and from whom
The types of emails you responded to (from internal staff or external customers)
The actual duties you performed
Your level of responsibility
09
WORK BEHAVIOR 4
Operates office equipment.
Instructions
From the list below, please select all of the office equipment you have experience in operating.
Computer
Printer
Copy Machine
Fax Machine
Scanner
Postage Machine
None of the above
10
In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office experience. If you indicated you have no work experience operating any of the equipment, type N/A in the box below.
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov