Job Information
Commonwealth of Pennsylvania Aging Case Aide 2 (Local Government) - Allegheny County Area Agency on Aging in Pennsylvania
Aging Case Aide 2 (Local Government) - Allegheny County Area Agency on Aging
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Aging Case Aide 2 (Local Government) - Allegheny County Area Agency on Aging
Salary
$37,662.77 Annually
Location
Allegheny County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2024-82579-L0609
Department
Local Government
Division
AN Allegheny Co Aaa
Opening Date
04/25/2024
Closing Date
5/8/2024 11:59 PM Eastern
Job Code
L0609
Position Number
80009413
Union
SEIU
Bargaining Unit
LG
Pay Group
LG
Bureau / Division Code
88101102
Bureau / Division
AAA - Birmingham Towers
Worksite Address
2100 Wharton Street
Worksite Address
2nd Floor
City
Pittsburgh, Pennsylvania
Zip Code
15203
Contact Name
Chuck Fox
Contact Phone
412.350.7601
Contact Email
charles.fox@alleghenycounty.us
Description
Benefits
Questions
THE POSITION
Are you passionate about helping others? The Allegheny County Department of Human Services, Area Agency on Aging is seeking an Aging Case Aide 2 to assist seniors with available services and community resources that will help meet their needs. If you are hard-working and compassionate, apply today for this rewarding career opportunity.
DESCRIPTION OF WORK
Within this role, you will be supporting the Community Based Services Assessment Division. This is advanced public contact work which assists senior citizens of Allegheny County with obtaining a wide range of services and understanding available community resources. You will have the opportunity to assist caseworkers in duties related to personal care home supplements (PCH), domiciliary care, protective services and other Area Agency on Aging (AAA) programs. Your duties will include record keeping, completing forms, and compiling reports. Effective communication both orally and in writing will be key as well as utilizing a working knowledge about AAA programs and the services of other community agencies.
Work Schedule and Additional Information:
Full-time employment.
Work hours are 8:30 am to 4:30 pm, Monday - Friday, with 60-minute lunch.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Aging Case Aide 1;or
Two years of public contact work, including one year in a human services program; or
Any equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?
Yes
No
02
How many years of full-time public contact experience do you possess?
2 years or more
1 but less than 2 years
Less than 1 year
None
03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
04
Do you possess one or more years of full-time public contact experience in a human services program?
Yes
No
05
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
06
How much college coursework have you completed?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
60 credits or more
30 but less than 60 credits
Less than 30 credits
None
07
If you claimed completion of any amount of college coursework in the above question, have you also completed coursework in the behavioral sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
Yes
No
08
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
09
WORK BEHAVIOR 1 - CASE DOCUMENTATION
Maintain ongoing case documentation (electronic and paper) of all contacts and referrals made, information provided, and work completed. Utilize a database for electronic case documentation.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience maintaining ongoing case documentation (electronic and paper files) which included contacts and referrals made, information provided, AND work completed. I utilized a computer system/database for my electronic case documentation.
B. I have experience maintaining ongoing case documentation (electronic and paper files) which included contacts and referrals made, information provided, OR work completed. I utilized a computer system/database for my electronic case documentation.
C. I have NO experience related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The type(s) of documentation you maintained or documented.
The type(s) of computer systems/databases used for the electronic documentation.
The actual duties you performed and level of responsibility.
11
WORK BEHAVIOR 2 - PROVIDE INFORMATION AND ASSIST CONSUMERS
Provide consumers and family members with reference information about the agency's services, programs, and community resources and entitlements. Assist consumers with applying for and accessing support options. This may include determining benefits eligibility and assisting with the completion of various applications and forms such as Medicaid or LIHEAP. Provide telephone contact support to implement and/or confirm follow through with consumers' care plans as directed.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience providing program information to consumers and their families regarding services, programs, or community resources targeted to audiences 60 years of age or older. My duties included assisting them in determining eligibility for benefits AND assisting with the completion of applications/forms.
B. I have experience providing program information to consumers and their families regarding services, programs, or community resources in any human service program area. My duties included assisting them with determining eligibility for benefits AND assisting with the completion of applications/forms.
C. I have experience assisting consumers in any human service program area. My duties included assisting them with the completion of application/forms.
D. I have NO experience related to this work behavior.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The type(s) of consumers to whom you provided information and the type(s) of information provided.
The actual duties you performed and level of responsibility.
13
WORK BEHAVIOR 3 - OBTAIN INFORMATION
Obtain information from facilities (i.e., nursing homes, assisted living facilities, personal care homes, adult day care centers) to assist consumers in gaining initial admittance into a facility or to transfer to another facility. Obtain financial information from banks, creditors, financial advisors, and insurance representatives to assist with senior financial exploitation cases.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience obtaining information from facilities such as nursing homes, assisted living facilities, personal care homes, or adult day care centers to assist consumers in obtaining initial admittance into a facility or to transfer to another facility; AND I have experience obtaining financial information from banks, creditors, financial advisors, or insurance representatives to assist with financial exploitation cases.
B. I have experience obtaining financial information from banks, creditors, financial advisors, or insurance representatives to assist with financial exploitation cases.
C. I have experience obtaining information from facilities such as nursing homes, assisted living facilities, personal care homes, or adult day care centers to assist consumers in obtaining admittance into a facility or to transfer to another facility.
D. I have NO experience related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The type(s) of information you obtained.
From where/who the information was obtained.
Your level of responsibility.
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov