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Administrative Officer 1

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Administrative Officer 1

Salary

$49,839.00 - $75,795.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2024-79993-08630

Department

Department of Banking & Securities

Division

BG Ofc of Dep Sec Dpry Insts

Opening Date

04/18/2024

Closing Date

5/1/2024 11:59 PM Eastern

Job Code

08630

Position Number

00035351

Union

Non union

Bargaining Unit

A3

Pay Group

ST06

Bureau / Division Code

00051200

Bureau / Division

Banking and Securities / Office of Deputy Secretary Depository Institution

Worksite Address

17 North 2nd Street

Worksite Address

Suite 1300

City

Harrisburg, Pennsylvania

Zip Code

17121

Contact Name

Felicia Newbury

Contact Email

fnewbury@pa.gov

• Description

• Benefits

• Questions

THE POSITION

Are you interested in providing office and administrative support in a fast-paced environment with advancement opportunities? The Department of Banking & Securities is looking for an Administrative Officer 1 to provide administrative support to assist in the management of the Depository Institutions deputate within the department. This is a great opportunity so apply today and start your exciting public service career with the Commonwealth of Pennsylvania!

DESCRIPTION OF WORK

As an Administrative Officer 1, you analyze the business process initiatives across the deputate. Duties include collaborating with the Deputy Secretary to identify and prioritize internal initiatives, develop action plans, and coordinate projects throughout the deputate. You also review and analyze all issues received related to consumer correspondence, and verify and maintain historical data, change requests, and coordinate data between the two bureaus within the deputate.

In addition, you develop, coordinate, and recommend training needs. You analyze and submit all training requests for the Deputy Secretary and other staff within the deputate. Also, you assist the Deputy Secretary in developing and reviewing and verifying the annual budget request for the deputate, assist the Deputy Secretary for speaking engagements by performing research and analysis of logistics, and assist administrative officers in the bureaus with application evaluations to verify the accuracy of the information.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00035351) .

Work Schedule and Additional Information:

• Full-time employment, 37.5-hour work week

• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.

• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

• Parking is included.

• Salary: In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in varied office management or staff work; and bachelor's degree; or any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/testoncefor this posting.

• Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time experience do you possess in varied office management or staff work?

• 2 years or more

• 1 but less than 2 years

• Less than 1 year

• None

  02

  If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

  03

  Do you possess a conferred bachelor's degree or higher? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

• Yes

• No

  04

  If you answered NO to the above question, how much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

• 120 credits or more

• 90 but less than 120 credits

• 60 but less than 90 credits

• 30 but less than 60 credits

• Less than 30 credits

• None

  05

  You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

• Yes

  06

  WORK BEHAVIOR 1 – ANALYZING INFORMATION

Reviews and analyzes contracts, purchasing documents, or invoices to determine accuracy and compliance with policies and procedures in order to make adjustments or corrections prior to approval. Verifies information using accounting software or other external tools.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience analyzing reported data for accuracy of the content AND compliance with policies and procedures.

• B. I have experience analyzing reported data for accuracy of the content OR compliance with policies and procedures.

• C. I have experience analyzing reported data but someone else ensured the accuracy of the content and compliance with policies and procedures.

• D. I have successfully completed college-level coursework related to data analysis, statistics, logic, or research methods.

• E. I have NO experience or coursework related to this work behavior.

  07

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• The actual duties you performed related to reviewing and analyzing information.

• Your level of responsibility.

  08

  If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title

• Credits/Clock Hours

  09

  WORK BEHAVIOR 2 – CONTRACT MONITORING AND COMPLIANCE

Monitors and evaluates vendor performance and compliance to determine the necessity for amendments, extensions, or termination in accordance with established contract and procurement policies. Takes corrective action when issues of non-compliance or poor performance are discovered.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience monitoring vendor performance and compliance to ensure adherence to contract requirements. I was responsible for taking action when negative trends were discovered.

• B. I have experience monitoring vendor performance and compliance to ensure adherence to contract requirements. I made recommendations for someone else to take action when negative trends were discovered.

• C. I have successfully completed college-level coursework related to contract management, procurement, business administration, logistics, contract law, or supply chain management.

• D. I have NO experience or coursework related to this work behavior.

  10

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• The actual duties you performed related to vendor monitoring and compliance.

• Your level of responsibility.

  11

  If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title

• Credits/Clock Hours

  12

  WORK BEHAVIOR 3 – PROGRAM EVALUATION

Evaluates work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. Recommends and provides guidance and tools for implementing new or updated work processes, rules, policies, and procedures to create a more efficient and effective organization.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. I was responsible for developing tools such as plans of action or process maps and providing recommendations for implementing new or updated work processes, rules, policies, and procedures.

• B. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. Someone else was responsible for developing tools such as plans of action or process maps and providing recommendations for implementing new or updated work processes, rules, policies, and procedures.

• C. I have successfully completed college-level coursework related to program evaluation, program analysis, project monitoring and evaluation, or evaluation theory, design, and methods.

• D. I have NO experience or coursework related to this work behavior.

  13

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• The actual duties you performed related to evaluating work methods and procedures.

• The type(s) of recommendations you made.

• Your level of responsibility.

  14

  If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title

• Credits/Clock Hours

  15

  WORK BEHAVIOR 4 – TECHNICAL ASSISTANCE

Troubleshoots problems with copiers, printers, scanners, fax machines, and telephones and follows up with contractors to resolve issues as needed. Follows up with the information technology staff to resolve issues with personal computers.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience responding to basic staff concerns and forwarding complex issues to the appropriate area for resolution. I was responsible for following up on the issue and ensuring it was resolved.

• B. I have experience responding to basic staff concerns and forwarding complex issues to the appropriate area for resolution. Someone else was responsible for following up on the issue and ensuring it was resolved.

• C. I have successfully completed college-level coursework related to public relations, conflict resolution, or interviewing.

• D. I have NO experience or coursework related to this work behavior.

  16

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• The actual duties you performed related to the technical assistance you provided.

• Your level of responsibility.

  17

  If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title

• Credits/Clock Hours

  18

  WORK BEHAVIOR 5 –WRITTEN COMMUNICATION

Writes and compiles information for financial, statistical, monthly, or other reports; manuals; letters; memoranda; training materials; and policies and procedures documentation to record information, respond to correspondence, or disseminate information. Formats document submissions for review, approval, and distribution to a variety of audiences.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience writing reports or other documents which include recommendations for changes or action.

• B. I have experience writing reports or other documents to provide information, but they did NOT include recommendations for changes or action.

• C. I have experience drafting reports or other documents but someone else reviewed and finalized the documents.

• D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.

• E. I have NO experience or coursework related to this work behavior.

  19

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• The actual duties you performed related to written communication.

• The type(s) of documents you prepared.

• Your level of responsibility.

  20

  If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title

• Credits/Clock Hours

  Required Question

Agency

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov