Randstad Customer Service/Call Center in Peachtree City, Georgia
Customer Service/Call Center
location:Peachtree City, GA
salary:$15 per hour
date posted:Wednesday, September 16, 2020
job type:Temp to Perm
industry:wholesaler of heating/AC supply
Customer Service/Call Center
Randstad in Peachtree City is looking for an experience Customer Service/Call Center Representative that is willing to work a flexible schedule and has excellent people skills. Preferred candidates are in Fayette/Coweta/S. Fulton Counties.
Identify and handle the indirect consumer / customer inquiries via telephone, email or any other form of communication, completely, timely and accurately.
Provide proper documentation of consumer / customer inquiries within established tracking system to manage customer needs, issues and resolution.
Identify callers needing assistance from other departments and provide a “one-time” transfer to the appropriate department or individual within the department in the most professionally based standard practice.
Uses available technologies and/or product literature and follows established processes to ensure accuracy and operational effectiveness in the handling of customer inquires.
Develop additional skillsets and enhance knowledge of complete Customer Care functions.
Accurately enter and process all parts orders within the parts order entry system.
Effectively interact closely with Purchasing in identifying the need and timely ordering of parts to replenish inventory.
Respond to customer telephone and fax inquiries regarding spare parts availability, pricing and/or order status to maintain positive levels of service response to our customers.
Assist customers in determining parts needed.
Respond to distributor/customer requests for up-to-date parts lists, and pricing.
Process paperwork timely for parts order credits issued due to shipping damage, incorrect shipments, etc.
Maintain detailed and current knowledge of the Company’s products and parts.
Requirements: Minimum 3 years of customer service experience in a call-center environment Proven experience and knowledge effectively servicing customer base in multi-channeled working environment. Customer Resolution Techniques to successfully complete customer situations. Skills: Intermediate computer skills with MS Office experience to be proficient. Confident, professional, courteous telephone techniques Excellent verbal and written communication skills to deliver and interpret information exchange most concisely. Efficient time management skills, with the ability to listen and follow through with appropriate action Abilities: Must be able to work a rotating shift between the hours of 6 AM and 1 AM eastern including weekends and holidays. Ability to work co-operatively and effectively in a team Build and maintain effective relationships with all levels of staff and customers. Adaptability and flexibility Ability to plan and operate with a minimum of supervision
High school diploma or equivalent required.
Minimum 1 year of customer service experience in a call-center environment
Proven experience and knowledge effectively servicing customer base in multi-channeled working environment.
Customer Resolution Techniques to successfully complete customer situations.
Intermediate computer skills with MS Office experience to be proficient.
Confident, professional, courteous telephone techniques
Excellent verbal and written communication skills to deliver and interpret information exchange most concisely.
Efficient time management skills, with the ability to listen and follow through with appropriate action
The essential functions of this role include:
- working weekends
Customer Service (3 years of experience is preferred)
Data Entry (3 years of experience is preferred)
Years of experience: 4 years
Working hours: 8 AM - 8 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.