Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Support Services Group Team Leader | Local Account in Pasig City, Philippines

Support Services Group is on the lookout for an individual who is experienced in customer care to step into the role of Team Leader. If you are a tenured customer service representative or have SME experience, and you're ready to elevate your career in a leadership role, this opportunity is tailored for you!

ABOUT THE ROLE

As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:

  • Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.

  • Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.

  • Training and motivating agents to consistently deliver high-quality work within set timelines.

  • Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.

  • Managing the daily attendance of assigned agents to maintain operational efficiency.

  • Maintaining regular and effective communication with employees at all levels.

  • Creating a positive work environment that fosters good morale, quality work, and high productivity.

  • Cultivating an atmosphere that encourages employees to share ideas for continuous improvement.

  • Keeping the team aligned with company and client goals and results.

  • Taking direct responsibility for decisions made and being answerable for team productivity performance.

  • Ensuring the completion and submission of all necessary paperwork and reports accurately and on time.

ABOUT YOU

We are seeking candidates with the following qualifications:

  • SME experience or a proven track record as a tenured agent in customer service.

  • Proficiency in Microsoft Office, especially PowerPoint and Excel.

  • A team player with strong communication, presentation, and task management skills.

  • Working knowledge in productivity analysis, customer/client service, and problem-solving.

  • Analytical mindset with the ability to multitask in a fast-paced environment and act with a sense of urgency.

Why Join Us:

At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development. Plus, you'll be surrounded by supportive colleagues who share your passion for delivering unparalleled customer service.

Ready to take the next step in your career? Apply now to become our newest Team Leader and discover the possibilities that await you!

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

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