Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

IQVIA Help Desk Analyst in Pasig City, Philippines

Tech Support System Analyst (Level II Help Desk)

o Flexibility to changes in shift schedules, as dictated by Management.

o Communicates with end users to clarify and define requirements.

o Provide comprehensive Customer/Technical support services to support center customers.

o Work within Service Level Agreements.

o Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements.

o Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.

o Use all available Knowledge Management Tools during processing.

o Take all necessary steps to ensure customer satisfaction at the end of the service.

o Create and submit detailed call/email logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call /email logging components.

o Confirm and update customer profile information as needed.

o Promptly notify management of any potentially “dissatisfied” customers.

o Act as first point of escalation for Level I Analysts and be knowledgeable on client specific work flow.

o Follow all documented escalation procedures, including hand off times, for issues requiring immediate management intervention.

o Follow all documented procedures to handle open calls/tickets, including monitoring open call/ticket queues, placing follow ups, etc.

o Confer with Supervisor to identify trending problems and work to develop solutions to open issues.

o Maintains call information in database using commercial software.

o Assist in the mentoring of Level I Analysts Backup role.

o Mentor Level I Analysts in their technical skill set.

o Be familiar with HD Supervisor functions and assume Supervisory responsibility in their absence.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at .

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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