TSA Group PH Order Management Agent, Non-Voice (On-Site) - REF133D in Pasay, Philippines
The Order Management Agent ensures customer satisfaction by accurately provisioning customer details into CRM tool of client and TSA (current and legacy), proactively monitoring completion, performing order remediation in a timely and effective manner. Potential contact to customers and other departments to fulfil services.
15K Salary package with allowance (Plus 2K upon regularization)
Rotating night shift from 4pm to 6am, Sunday to Thursday
Night Differential & performance based incentives
HMO coverage with free dependent
Life Insurance Coverage
Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
Progression and development with a career path.
Who are we?
TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We are currently looking for superstars to join our vibrant and energetic team! At TSA, not only are we customer inspired, but we are also about making you feel valued and appreciated. Here are a few work perks we have put in place to help motivate our team:
Competitive salary rates, with fantastic rewards structure
We promote within the company! Look no further to take the next step in your career
Fun, rewarding environment with "fire-downs", VIP Awards Nights, annual Rewards and Recognition
High School Diploma (Must have least 6 months relevant experience), Vocational Diploma/Short Course Certificate, Bachelor's/College Degree (no exp. required).
Meets the typing requirement. (35WPM Non Voice)
Has critical thinking skills with a focus on issue resolution and customer satisfaction.
Can multitask and has high attention to details.
Amenable to work in Pasay for a graveyard shifting schedule.
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Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300