Job Information
ADP Implementation Operations Sr. Manager in Parsippany, New Jersey
ADP is hiring a Implementation Operations Senior Manager for our Florham Park, NJ location for NAS Implementation team.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
Do you love technology and have a passion for automation and optimization?
Well, this may be the role for you. Ready to make your mark?
Unlock Your Career Potential: Implementation Operations Senior Manager at NAS Implementation. It's the machine that propels us forward with commitment and excellence. You are savvy about our business environment and know how to adeptly manage people, technology, and processes. You have the leadership and analytical skills to ensure projects reach the finish line. We give you the tools to succeed, with continuous opportunities to train and advance.
ADP is hiring an Implementation Operations Senior Manager . In this position, you will be responsible for leading the NAS Implementation Enablement organization’s Business Technology & Operations team. You support ADP’s Next Gen HCM (Lyric) as well as all of NAS Implementation. You will manage a team of highly skilled architects, analysts, and subject matter experts. The Implementation Operations Senior Manager will lead the Operations team in identifying strategic and tactical operational gaps & opportunities for the NAS Implementation organization and ADP Lyric, developing plans for addressing these challenges, as well as supporting day-to-day NAS Implementation functions. These functions can include billing, finance, provisioning & access management, as well as operational platform support, enhancements, and special projects. Reporting directly to the Senior Director of Implementation Enablement, this role is a key part of the Implementation organization and will need to build relationships with other parts of the NAS Implementation Organization. Successful candidates will develop a mastery level understanding of our operational technology stack, strategic opportunities as well as how to help support & improve the Implementation organization. This position will lead project teams for various projects simultaneously.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, beneits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_Videos
WHAT YOU’LL DO: Responsibilities
What you can expect on a typical day:
Key Responsibilities:
Partner with Enablement, Implementation, Client Success, Service, Operations, Product, and other departments to drive and lead continuous operational improvement for the NAS Implementation organization.
Support the development/optimization of reporting & dashboards for the operational & project initiatives as well as day to day activities with an eye towards optimizing organizational data accuracy & quality.
Act as the key leader for our operational tech stack including JIRA, Smartsheet, Confluence, Certinia, Sharepoint, Power Automate, and other tools that ADP Next Gen/Lyric associates use.
Managing team workload across a wide variety of initiatives and programs.
Support the SMEs supporting NAS Implementation’s Billing, Provisioning, and Access Management practices.
Ensure milestones are successfully met through the management, tracking, and reporting of project statuses and coordination of resources
Work collaboratively with other departments impacting projects, including gaining agreement and negotiating outcomes.
Offer guidance and facilitate communication to stakeholders regarding completed work affecting the NAS implementation organization
Facilitate training as needed to improve business outcomes · Provide scheduled and on-demand status reports and updates
Work under limited supervision to manage your teams day-to-day work, ongoing initiatives, and strategic direction
Gather information necessary to make decisions
Anticipate and resolve problems in a timely manner
QUALIFICATIONS REQUIRED:
Familiarity of HCM and ADP products
4+ years of experience managing complex projects including; project auditing, process champion, issue resolution, status reporting, training/communication, and project analytics.
Excellent interpersonal, presentation skills, communication skills, organization, and time management skills with the ability to meet tight deadlines and multiple projects, timelines, and priorities.
Detail-oriented, with exceptional written and verbal communication skills.
Experience communicating complex concepts in an easily consumable way
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have
BONUS POINTS FOR THESE: Preferred Qualifications
1+ years as admin or lead for any of the systems below:
JIRA
o Smartsheet
o Certinia
o Salesforce
Knowledge of or expertise in any of the following:
o APIs o Data migrations & mapping
o Structured Data
o System Integrations
o Salesforce Flows
o Tableau / PowerBI
o Power Automate
o JIRA Automate
o Medallia
o OTC
o Salesforce
o Smartsheet
o JIRA
o Confluence
o Sharepoint
o Certinia
1+ years as a People or Matrixed Leader. Bonus if you’ve overseen an operations oriented team.
2+ years as a Program Manager with a preference for business driven technical programs.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.