Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Kronos B2B support agent in Paris, France

B2B support agent

Location:

Paris - Paris - France

Function:

Customer/Technical Support

Ref #:

20210017619

Description

UKG is looking for a B2B Support Agent to join our growing team in Paris. The Support Agent team at UKG is a part of the Customer Care team and is filled with dedicated and passionate people who take pride in going the extra mile to deliver outstanding service to our diverse customer base.

Being a B2B Support Agent means providing excellent service to our customers and contributing to the continuous improvement of our products. You will be in direct contact with our customers on a daily basis and work closely with our Customer Care, Customer Success and R&D teams. We are looking for people who are interested in gaining further work experience and developing their competencies in an international workplace, and also positive and friendly people to have fun with the team!

Responsibilities:

Deliver high-level customer service via our ticketing system or phone to our clients about PeopleDoc products (PeopleDoc, PeopleDoc signatures, PeopleAsk…)

Provide support based on agreed Service Level Agreements (SLAs), response time and quality

Detect, identify, troubleshoot or escalate technical issues encountered by our customers and follow-up accordingly

Proactively maintain and update databases, contacts/distributions lists and internal tools

Liaise with internal teams to ensure notification/action and resolution of client issues

Actively take on additional responsibilities to improve our internal processes

Qualifications

Your Profile:

Minimum 1 year customer service experience, preferably B2B, working with SaaS or subscription products

Strong attention to detail while maintaining ability to multi-task

Experience with Zendesk and Github, or other ticketing systems

Strong technical aptitude - you are able to quickly learn and implement new technologies

You are a born ‘detective’ and love paying attention to details

Able to effectively communicate with all internal/external stakeholders from Sales, R&D, Marketing and Customer Engagement - and you do perceive cross-continental communication as a welcome challenge!

You thrive on responsibility

You are proactive, open and enjoy being involved with multiple tasks at the same time

Bilingual: Fluent in both written / oral French and English

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

ViewThe EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement .

View thePay Transparency Nondiscrimination Provision (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf)

Kronos participates in E-Verify. View the E-Verify postershere (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call1 (978) 250 9800.

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