Job Information
UPS US IMT Specialist (US Support) in Pampanga, Philippines
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Description
Administrative position responsible for the overall operational support and inventory management of assigned Post Sales SPLUS clients. Day-to-day customer contact for business requirements, operational process development and documentation, escalation management and RCCA review, special projects/requests, and inventory management. Has multiple accounts of average complexity and provides backup support for other employees as needed. Countries Covered: US, Canada and Latin America
Responsibilities includes but not limited to:
Warehouse Special Projects
Set up and Maintain Order Entry Module Specifics for each Customer
Set up and Maintain Inventory Module Specifics for each Customer
Inventory Research and Reconciliation
Daily Inventory Control
System Adjustments on incorrect On Hand Balances (after Research & Reconciliation)
Warehouse Resource for Instructions, Training, and Go-To Support
Customer Annual and/or Performance Driven Physical Inventories
Call Center Resource for Instructions and Go-To Support
Customer “One-Stop-Shopping” Escalation Point
Customer Ad-Hoc Reporting Requests
Customer Operational Change Notifications
Operational Compliance Conference Calls
Qualifications and Skills:
College level or above
Strong Stakeholder/customer management skills - direct – phone, emails, and conference calls even at managerial level
Proficient customer services skills
Solid attention to detail and high level of accuracy
Proven analytical skills
Good verbal, listening and communication skills
Good MS skills including Excel, Word, PowerPoint & Outlook
Ability to present, communicate initiatives and results.
Relevant working experience with Supply Chain Logistics, preferably Post Sales network environment.
Willing to work on a graveyard schedule - Monday to Friday 9pm – 6am
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Company: UNITED PARCEL SERVICE
Category: Global Logistics and Dist
Requisition Number: R24035744
Location: Pampanga,Philippines