JPMorgan Chase VP, Sr. Product Manager, Marketplace in Palo Alto, California
Senior Product Manager, Marketplace - Digital Commercial Real Estate (CRE) - Commercial Bank
JP Morgan Chase
Location: Palo Alto, CA; Remote U.S. Locations
J.P. Morgan Chase is embarking on a mission to develop the next generation SaaS, Mobile App and Platform-as-a-service that transform the lives of renters, landlord and investors of multifamily housing in the U.S. commercial real estate industry. With our launch of Story by JPMC (our online community and property management solution), we are looking for a dynamic and passionate Product Manager to join our Ecosystem Platform & Co-Innovation Lab (EPIC Lab) to help us define and deliver our Story marketplace.
You will have the tremendous opportunity to create the best-in-class marketplace experience that drive growth while fostering a trusted & collaborative engagements among renters, landlords and investors with 3rd party solution providers to enable digital affordable housing and next-generation digital lifestyle living.
If you are a hands-on product manager who operates with low-ego and high agency and is interested in driving the next evolution of digital commercial real estate together - we would love to hear from you.
You'll Make an Impact by
You think like an owner with student-always attitude. You're not afraid of responsibility and can make decisions quickly with data
You're interested in the challenge of building a two sided marketplace.
You love product and building things that solve genuine problems.
You can work cross-functionally with various teams (i.e. Design, Engineering, Product, Legal, Compliance) to execute and iterate, including project managing cross-function products
You're a natural leader and has the EQ to lead without defined authority if needed. You love bringing people together and can rally a team around a common mission.
What you will do
Conducting industry and competitive analysis to understand the emerging trends in U.S. commercial real estate to identify new product partnership opportunities for Story marketplace
Create and maintain the marketplace vision, product plan and roadmap to seed and scale its operations with accountability for success from design through delivery
Identify strategic, high-value marketplace tooling and optimization opportunities through user research, analysis, and competitive insights to accelerate growth
Create product requirements, user stories, opportunity assessments, feature prioritization and business case justification
Manage all projects from user need state identification, kickoff, MVP and KPI definition, design, development, and launch
Define, analyze and track customer and product data for business impact, success metrics, adoption, seller engagement. Turn insights into actionable initiatives
Partner with other Product Managers, UX Designers, Engineers, Data scientist and Operations to deliver a best-in-class marketplace for multi-family real estate management.
Communicate with product marketing, support and sales enablement teams on go to market strategies to drive successful rollout and adoption of new products and solutions.
Relay value proposition and conduct product demonstrations at variety of company, industry and high stakes customer meetings and events
What you will have:
You have a diverse skill set. You can create frameworks and think analytically, as well as work alongside creatives and think outside the box.
You have 3+ years of direct experience with lean third-party SaaS marketplace, eCommerce, or consumer-facing environment, ideally including leading teams responsible for seller and/or internal tools
You have engineering literacy, knows how to take take a product from idea to implementation.
You have exceptional understanding of UX design principles, responsive web and mobile experiences, information architecture, and Agile methodology
You have strong understanding of cloud software development, scrum agile development methodology, and use of common project management tools (e.g. Confluence/JIRA)
You think and act with a growth mindset, and can rationalize new ideas and measure their success through metrics and KPIs, and various quantitative and qualitative ways to unearth product opportunities, validate ideas quickly, with working knowledge of SQL
You have strong written and verbal communication and presentation skills; comfortable presenting to leadership, business partners and engineering alike
You have experience driving results with remote teams digitally across multiple timezones
You'll sweep us off our feet if...
You have experience selling products online and/or growing a brand or selling account
You have strengths in data analysis, research or business intelligence
You have experience driving incremental lifetime value for do it yourself (DIY) customers through best in class UX from enrollment and onboarding to the successful completion of customer goals and achieving their "Aha!" moment
You have am understanding of common privacy and compliance laws and their application within a marketplace driven environment (CCPA, GDPR, etc.)
You have strong understanding of marketplace dynamics and the economic relationships between demand, supply and consumers
You can operates effectively and independently, even in areas of uncertainty and ambiguity
You have demonstratable track record of growth mindset
The final position title and grade will be discussed at the time of offer. It may be different than what is listed based on candidate experience level.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans