Job Information
Marriott Vacations Worldwide Collections Representative ($1,000 Sign-On Bonus) in Orlando, Florida
If you’re a driven individual who thrives in a fast-paced environment, this could be the career-launching opportunity for you! Earn competitive wages and extra incentives while enjoying great benefits & perks by providing top-notch service to vacation ownership customers. Keep reading to learn what it takes to join our team!
JOB DETAILS
Schedule: Monday – Friday, 8:00 am – 5:00 pm or 9:00 am – 6:00 pm
Ability to work overtime and/or weekends as needed.
This is an in-office job; it is not open to remote/hybrid work at this time.
Pay Range: $17.50 - $20.00 per hour (depending on experience/qualifications)
Full time with Benefits!
Earn additional incentives with exceptional performance with no cap!
QUALIFICATIONS
High school diploma/G.E.D. equivalent
At least 6 months of related work experience; collections/call center experience strongly preferred
No supervisory experience required
Bilingual (English/Spanish) preferred
SUMMARY
Pursue collections and keep accounts current by contacting customers via telephone or email. Determine customer’s ability to pay and offer appropriate payment options. Enter details of conversation and agreements into computer system. Act as primary contact for collection issues. Analyze information using computers with business processing software. Review and correct any payments posted in accounting systems. Make collection escalation recommendations to appropriate individuals when more severe efforts are needed.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
CRITICAL TASKS
Collections
Evaluate account information presented by automated calling system.
Communicate with customers regarding delinquent account status.
Determine customer’s ability to pay and offer appropriate payment options.
Enter details of conversation and agreements into computer system.
Review and comprehend delinquency status reports.
Review and identify payment posting errors in financial systems and file for corrective action.
Make collection escalation recommendations to appropriate individuals when more severe efforts are needed.
General Finance and Accounting
Submit requests on behalf of customers for reports, statements, and forms to internal processing groups.
Analyze information using computers with business processing software.
Keep team leads/managers/directors abreast of trends and issues or status of work.
Computers/Software
Use computer systems and software packages to input, access, modify, store, or output information.
Enter and retrieve data from computer systems using a keyboard, mouse or trackball.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Communication
Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner.
Speak to customers and co-workers using clear, appropriate and professional language.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
Talk with and listen to other employees to effectively exchange information.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Physical Tasks
Enter and locate work-related information using computers.
Read and visually verify information in a variety of formats (e.g., small print).
Collections Representative Job Family: Finance and Accounting
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of customers and coworkers.
Follow company and department policies and procedures.
Perform other reasonable job duties as requested.
CRITICAL COMPETENCIES
Analytical Skills: Computer Skills, Arithmetic Computation, Learning
Interpersonal Skills: Interpersonal Skills, Teamwork, Diversity Relations
Communications: Communication, Listening, English Language Proficiency
Writing: Forms, Reports, and Log Completion
Personal Attributes: Integrity, Dependability
Organization: Detail Organization, Time Management, Multi-tasking
General Finance and Accounting: Typing, Microsoft Office
**Sign-on Bonus subject to eligibility requirements; p rior workers or internal associate transfers are not eligible.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture