SMG Guest Services Representative in Ontario, California

Position Title: Guest Services/Ushers/Ticket Takers

Department: Guest Services

Reports To: Director of Event Services

Classification: Part-time, Non-Exempt

Position Summary: SMG, the leader in privately managed public assembly facilities has an immediate opening for the Citizens Business Bank Arena, Ontario, CA. This position works all Front of House areas. This position also handles all guest services, including services for persons with disabilities.

Essential Functions:

  • Take tickets at the entrance of the Facility.
  • Seat guests according to ticket numbers and assist guests with all questions or concerns.
  • Monitor door entrances and exits and all passenger and freight elevators, keeping unauthorized

persons out of restricted areas.

  • Handle all needs for guests with disabilities including ticketing, entrance/exiting, seating, and
  • overall ADA compliance.
  • Patrol and maintain Front of House area of the Facility, ensuring that all Front of House areas

are clean, safe, and secure.

  • Report or log all incidents and related activities.
  • Perform other tasks as assigned.


  • High School diploma or equivalent


None required.


Knowledge of:

  • The Citizen Business Bank Arena facility.
  • Excellent interpersonal skills and diplomacy

Ability to:

  • Ability to walk freely up and down steps.
  • Ability to speak and understand English.
  • Ability to stand for long periods of time.
  • Ability to work nights, weekends, and holidays.

Skill to:

  • Demonstrated knowledge of guest services.
  • Some knowledge of radio communication equipment is preferred.
  • Employee must be clean and neat in appearance.
  • Reasonable accommodations will be considered for those with disabilities
  • Work in an environment with fluctuating temperatures

Physical and Environmental Requirements:

This position requires sitting and working on the computer as well as the phone; assisting with duty manager requirements for events which would include standing and walking;

Occasionally, bending, stooping, and lifting may be required. Position may subject to adverse conditions and irregular schedules.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled