SMG Destination Services Supervisor in Ontario, California

POSITION DESCRIPTION

Position Title: Destination Services Supervisor

Department: Destination Services

Reports To: Destination Services Manager

Classification: Hourly, Full-Time

Position Summary: Supervisor of Guest Services Team at the California Welcome Center, Ontario Mills. The California Welcome Center is typically the guest's first interaction and it is our duty that our guests be welcomed and acknowledged with courteous, professional and positive customer service. As a Destination Services Supervisor you are responsible for ensuring that our team provides the highest level of guest service and that our standards are met and maintained always. As Destination Services Supervisor, you will act as the primary support for the Destination Services Manager and take on leadership responsibilities in their absence.

Essential Functions:

  • Professional customer service etiquette and attire
  • Excellent written and verbal communication, interpersonal and problem-solving skills
  • Proficient in MS Word, Office, Excel, and general computer functions
  • Service-oriented, team player with a great attitude
  • Ability to multi-task in a fast-paced environment
  • Cash handling, POS/Register experience
  • Maintain satisfactory attendance and punctuality
  • Must be able to lift at least 40 pounds
  • Flexible schedule (Mornings, Afternoons, Evenings, Weekends, some Holidays)
  • Local and Statewide tourism knowledge a plus
  • Assisting with Staff Scheduling, Training and Disciplinary action
  • Supporting staff and new hires on POS functions, Company Policies, and Standard Operating Procedures.
  • Assisting Destination Services Manager with additional tasks and projects
  • Taking on leadership responsibilities in the absence of Destination Services Manager
  • Maintaining a close professional relationship with Ontario mills Management/Clients

Experience/Training/Education:

Required: High School Diploma or GED.

Two to three years' experience in Customer Service/Retail Supervisor role.

Guest/Staff conflict resolution experience

Preferred: Previous experience in:

Tourism/Hospitality/Retail/Customer

Service/Human Resources.

License/Certificate:

Valid California Driver's License (DMV)

Knowledge/Abilities/Skills:

Knowledge of:

Customer Service

Retail

Tourism

Scheduling

Supervising Employees

Staff training

Proficiency in computer software, including Microsoft Word, Office and Excel

Ability to:

Read, write, and speak English. Bilingual a plus.

Communicate effectively both verbally and in writing

Be detail oriented

Lead team by example

Present a professional appearance and demeanor always during the workday

Establish and maintain effective working relationships with tenants, employees, and the public

Skill to:

Operate modern office equipment, including computer, fax, phone, and copy machine

Physical and Environmental Requirements:

This position requires lifting to 40 lbs. without assistance; standing for more than 70% of the workday; some sitting, bending, and stooping may be required.

HR Coordinator Recruiter- Terri Wallace

SMG‐Ontario Convention Center

2000 E Convention Center Way, Ontario, CA 91764

Applicants that need reasonable accommodations to complete the application process may contact

(909) 937-3000.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled