Job Information
Kiewit KBS - Field Support Specialist in Omaha, Nebraska
Requisition ID: 172124
Job Level: Entry Level
Home District/Group: DHO Kiewit Business Services
Department: Shared Services
Market: Corporate Home Office
Employment Type: Full Time
Position Overview
As the Field Support Specialist, you will be responsible for providing outstanding support and customer service to all areas of the Kiewit organization. Tasks include handling inbound calls, cases, and chat requests covering a variety of services provided by KBS. It is a fast-paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of Kiewit’s core business activities. The KBS Field Support team provides the front-end support for all departments within Kiewit Business Services and is part of the Organizational Services Department.
At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada and Mexico, improving and connecting communities with every initiative. We depend on our high-performing operations support professionals — they’re the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people and we offer them diverse career opportunities, strong leadership and mentorship, rewarding, collaborative work, and responsibility they won’t find just anywhere. We’re always pushing new limits. You can too.
District Overview
Kiewit Business Services (KBS) is a cross-functional shared service organization that provides the business units with customer-specific services focused on cost and business value. Our services include non-core, yet essential, functions of our businesses including accounts payable, accounts receivable, change control, human capital management, payroll, project initiation, compliance and continuous improvement.
Location
This position is based out of our Kiewit Business Center at 12720 I Street. This is a shared service center in a professional office setting.
Responsibilities
Primary Roles and Responsibilities
Develop strong relationships with field personnel; provide excellent customer service in support of the Kiewit business units
Understand and fully utilize technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests
Understand Kiewit’s core business and demonstrate a sense of urgency toward business-critical issues; Team members must be willing to go above and beyond in support of Kiewit’s districts and projects.
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Understand and follow processes, procedures and internal controls
Reliable and consistent attendance
Secondary Roles and Responsibilities
Support and participate in collaboration activities to promote and implement continuous process improvement
Perform other job related tasks as needed or assigned
Qualifications
Required Qualifications
Working knowledge of computers and experience in the use of Microsoft Outlook, Excel and Word
Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others
Highly motivated and self-directed; initiative and a sense of urgency to get things done
Attention to detail with ability to recognize discrepancies
Excellent analytical, math and organizational skills
Ability to understand and follow process and controls
Ability to work with a high degree of accuracy with minimal supervision in a fast paced, high volume environment
Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work
Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization
Ability to work with a high degree of accuracy with minimal supervision in a high volume environment
Preferred Qualifications
College Degree in business or related field
Previous SAP experience
Prior work experience in a shared services environment
Other Requirements:
• Regular, reliable attendance
• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Company: Kiewit