Job Information
Washington State Liquor and Cannabis Board Customer Service Specialist 2 (Olympia) in Olympia, Washington
WSLCB Vision Safe communities for Washington State. Mission Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis, and vapor laws.
This position is currently eligible to telework. This position is required to work in the office at least 3 days a week. This may change based on business needs.
Please Note: This Non-permanent position is expected to last until January 31st 2025.
Who we are
The mission of the Washington State Liquor and Cannabis Board{rel="noopener" target="_blank"} (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement.
Our commitment to DEIB
The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB)* *in all aspects of our work. This includes a commitment to our workforce and external stakeholders. It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network{rel="nofollow"}, Veteran Employee Resource Group{rel="nofollow"}, Latino Leadership Network{rel="nofollow"}, Blacks United in Leadership and Diversity{rel="nofollow"}, Disability Inclusion Network{rel="nofollow"}, Washington Immigrant Network{rel="nofollow"} and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network{rel="nofollow"}.
Your opportunity at a glance
The WSLCB Licensing and Regulation Division is looking to fill a* Customer Service Specialist 2 (CSS2) position in Olympia, WA*{rel="nofollow"}. This position is non-permanent and expecting to last through January 31, 2025. This position reports to the Customer Service Supervisor in the WSLCB's Licensing and Regulation Division. This position serves and complements the WSLCB's mission and goals by educating licensees and future licensees on liquor and cannabis laws. Customer service is the first point of contact for questions in the agency and it is our duty to ensure timely and accurate information is given to our licensees or potential licensees to promote legal and safe alcohol and cannabis sales while providing accurate information to our stakeholders to ensure public safety. If you have an interest in independently performing various customer service duties using problem-solving skills in an accurate, timely