Job Information
Dexterra Overnight Baker in Oakville, Ontario
Company Description
Company Description
WHO ARE WE?
Dexterra is an integrated facility management company that has been servicing our Canadian clients, for over 70 years. The companies that began independently and now form Dexterra have an outstanding record of creating and managing places that play a vital role in our national economy and our local communities. We are focused on creating industry-leading facilities management and operation solutions across Canada
Job Description
The Production Team Member is responsible for the preparation and monitoring of products to support the Exceptional Guest Experience through the delivery of quality products and service.
Hospitality & Guest Service
Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests
Delivers consistent and outstanding guest service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available
Enhances the guest experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You
Uses proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are met
Helps support speed of service targets by working quickly and efficiently to fill orders and meet guest’s needs
Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
Listens carefully to guests and apologizes for the experience in the case of a complaint
Restaurant Operations
Follows all Operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided
Monitors fridge and freezer product inventory and submits order quantities
Prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day; records prepared items and waste on the production sheet
Receives and responds to showcase and product needs from the Restaurant Front
Assists in serving guests in the Restaurant Front when necessary
Regularly takes temperatures of the required products, fridges and freezers and records information in the Time & Temperature Log
Policies & Procedures
Follows all restaurant policies, procedures and standards
Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen
Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
Health & Safety
Works in compliance with occupational health and safety legislation
Knows, understands and follows safe work practices and procedures
Uses or wears personal protective equipment or clothing as required
Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
Qualifications
Willing to train the right candidate.
Additional Information
Additional Information
WHAT’S IN IT FOR YOU?
A place where people matter I.E. receive benefits on day 1
Employee Referral Program
Whereas other companies are downsizing, we are growing!
Be #1 on day 1by joining an industry leader
A true ability to leave your mark and not just be a cog in a giant machine
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request.