Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Quest Diagnostics Inc Customer Service Representative I in Oakland, Michigan

Customer Service Representative I | Troy, MI

Answersand resolvestelephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

Use proper telephone etiquette and all available resources torespond to incoming customer inquiries,requestsand complaints competently and courteously. Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. Complete all required documentation associated with the handling of calls andmaintain complete and accurate records. Report laboratory results to clients and patients using established protocols. Follow through in a timely manner toresolveall issues and concerns. Escalate issues as appropriate to keep supervisor informed ofclient concerns,problemsor deviations from established procedures. Perform other duties as assigned to meet thebusiness needs orcustomer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

QUALIFICATIONS Required WorkExperience: N/A Preferred Work Experience: One (1) to two (2) years of customer service and/or related health care experiencepreferred. Previous medical or clinical laboratory background preferred. Physical and Mental Requirements: Sitting for long periods of time. Repeating motions that may include the wrists, hands, and/or fingers. (Typing) Knowledge: Proper telephone etiquette to handle customerinquiries Basic knowledge of operating office equipment Understand the importance of Quality Service and how it ismeasured Skills: Excellent interpersonal and communication skills(oral and written)necessary to effectively interact with customers andco-workers Proficiency in basic computer skills (Word, Excel, Outlook) Abilityto multi-taskand work in afast-pacedenvironment Strong organizational skills Ability to analyze and solve problems. Good listening skills Ability to maintain professional and tactful manner in stressfulsituations Ability to deal with client information in a confidentialmanner

EDUCATION High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

2023-45693

Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans /  Disabled / Sexual Orientation / Gender Identity.

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