Job Information
Mastercard Incorporated Content Strategy Analyst II/Technical Writer in O'Fallon, Missouri
"Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryContent Strategy Analyst II/Technical WriterOverview* Creates, codes, manages, and delivers technical content that allows clients to navigate Mastercard's self-service tools and optimizes the customer user experience* Accountable for structuring content framework, defining taxonomy and building scalable software solutions to house technical contentResponsibilities* Develops high quality technical content as a included in manuals, communications, online help/web content, presentations and e-learning courses* Leverages technical knowledge to create, organize and update content through Darwin Information Type Architecture(DITA) based, XML, API and other emerging content management technologies* Collaborates with other developers, information architects and editors to develop technical content that is clear, concise and effective with the end-user in mind* Leads projects/initiatives as an individual contributor* May provide guidance to less experienced team membersExperiences* Experience leveraging technical expertise to develop technical content that maximizes opportunities for re-use* Experience researching and responding to moderately complex content issues and inquiries* Experience using established and emerging content management technologies* Experience adhering to established content and taxonomy standards and guidelinesIn the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation day based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesO'Fallon, Missouri: $75,000 - $125,000 USDOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryContent Strategy Analyst II/Technical WriterOverview* Creates, codes, manages, and delivers technical content that allows clients to navigate Mastercard's self-service tools and optimizes the customer user experience* Accountable for structuring content framework, defining taxonomy and building scalable software solutions to house technical contentResponsibilities* Develops high quality technical content as a included in manuals, communications, online help/web content, presentations and e-learning courses* Leverages technical knowledge to create, organize and update content through Darwin Information Type Architecture(DITA) based, XML, API and other emerging content management technologies* Collaborates with other developers, information architects and editors to develop technical content that is clear, concise and effective with the end-user in mind* Leads projects/initiatives as an individual contributor* May provide guidance to less experienced team membersExperiences* Experience leveraging technical expertise to develop technical content that maximizes opportunities for re-use* Experience researching and responding to moderately complex content issues and inquiries* Experience using established and emerging content management technologies* Experience adhering to established content and taxonomy standards and guidelinesIn the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain