Job Information
Riverside Community Care Care Coordinator - Norwood in Norwood, Massachusetts
We make a difference - in your community and in your career.
Care Coordinator
The Care Coordinator serves as an integral member of the interdisciplinary Adult Team (primary mental health challenges), providing person-centered and recovery oriented case and care management support to assigned persons served, including but not limited to outreach and engagement, help persons served to identify goals and to assist in developing an individual service plan.
The Care Coordinator will collaborate with persons served, their treatment team, other providers, identified family and community support, involved state agencies and others, assisting them with navigating resources and connection to services in the community that will continue to improve and maintain their health and quality of life.
In this vital role, the Care Coordinator will:
function as the primary care coordinator for assigned persons served including conducting face-to-face, telephonic and electronic outreach with persons served and maintaining ongoing communication
conduct outreach and engagement activities with persons served to find resources to meet needs such as housing, primary care providers, and employment in coordination with the interdisciplinary team
assist person served with navigating through all systems of care, provides referrals to appropriate services and supports, coaches and assists them in attaining health and wellness goals
coordinate with the all members of the CBHC team to ensure all aspects of the CBHC services are coordinated,, provided and reviewed as needed and in accordance with program protocols and policies
Schedule: Full- Time; while this role is predominantly in person, there are opportunities for some hybrid work and a flexible (or reduced) day work week. Weekend work is not required, but highly monetarily incentivized
Pay Rate: $21.63/hourly with a $5 weekend differential
Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.
Benefits include:
Comprehensive, high-quality health, dental, and vision insurance options
Flexible Spending Accounts – both medical and dependent care
Eleven paid holidays
Separate accruals for vacation (increases with tenure), personal, and sick time
Tax-deferred 403(b) retirement savings plan with employer match
Employee Assistance Plan / Travel Assistance Plan
Employee bonus for referrals resulting in hiring
Discounts to movie theaters, sporting, and entertainment events
Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
Learn more about our benefits and culture:
Our Benefits (https://www.riversidecc.org/careers/employee-benefits/)
Our Culture
Hear what employees think about working for Riverside! (https://www.youtube.com/watch?v=yh5_qJ-SZ7o)
Required Skills
Ability to use a computer for word processing, EHR and email/Outlook Calendar, and the Internet for resource searches persons served
Must be able to establish a rapport and work effectively with a diverse multicultural group of persons served and program staff members.
Regular access to reliable transportation is required in order to attend required trainings, meetings and/or fulfill other responsibilities of this role.
Required Experience
Candidates must have one of the following:
High School Diploma/GED with one year of professional or lived experience
Associate’s degree in a behavioral health or social service field with one year of professional or lived experience
Bachelor’s Degree (preferred but not required)
One year of work experience in very similar role
Lived experience with mental health or substance use challenges strongly preferred
Must have experience navigating community resources serving persons with behavioral health challenges and/or struggling with substance misuse
Must embrace person-centered planning philosophy
Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.