Job Information
FM Global Account Manager II in NORWOOD, Massachusetts
FM Global’s Boston, Massachusetts Operation has an opening for an Account Manager in our Client Service Department. This position is dynamic and will perform insurance servicing and property underwriting activities on existing accounts and new business. This position's primary function is to serve as the account team leader or manager of the account. The account manager will serve as the key/primary interface with clients/brokers on all aspects of the account including insurance products and services, engineering, and claims services.
This position is for an AM I to Senior AM, depending on the level of the candidate’s skills and experience. Varying levels of experience and qualifications will be considered.
Maintain a profitable book of business by effective use of sales techniques, client relationships, risk assessments, application of sound underwriting principles and creative use of underwriting resources.
Ensure premium growth by retaining existing clients through value added service and by establishing equitable terms and conditions on new accounts introduced by sales executives. Ensure policies accurately reflect both the insured's and FM Global's intent of coverage. This position is not directly responsible for new business production.
Provide professional advice and consultation to all clients on insurance coverages and risk management matters, making them aware of the benefits derived from various products and services offered by FM Global.
In conjunction with Account Engineers, establish risk improvement priorities and support efforts to obtain client engagement in furthering their resilience by minimizing exposures identified by our loss prevention recommendations.
Align FM Global resources with client needs while protecting FM Global's assets through creative use of company underwriting programs and adherence to published guidelines which include: Line-setting Techniques, Judicious Purchase of Reinsurance (where warranted), Timely Issuance of Binders and Policies, Catastrophe Aggregate Analysis, M.F.L. Analysis and Cross Liability Checks.
Collect outstanding premium balances in a timely manner to meet Operation's goals and objectives.
Continue professional development - maintain necessary licensing and continue to update knowledge of underwriting guidelines, policy forms, loss prevention practices, and insurance industry developments.
Provide leadership to the overall FM Global account team, ensuring that the Client Service Process is implemented effectively and efficiently.
Manage change - as Account Manager, prioritize routine activities, workloads, and projects - delegating to support staff as necessary; as Account Team leader, work effectively with team members to coordinate/facilitate responsibilities and meet account objectives.
Evaluate manuscript coverage/wording requests: analyze existing policy language; degree and type of exposure; pricing; and other terms and conditions - develop additional policy language if warranted.
Address requests to bind coverage through a logical multi step evaluation process: analyze the exposure, determine retention level, arrange reinsurance (if necessary) and set terms and conditions which balance company objectives with client needs/expectations.
Bachelor’s degree or equivalent; CPCU or ARM desired
Minimum five years FM Global experience or eight years industry experience (broker, insurance, reinsurance company, or risk management office) in managing, servicing, underwriting of large property accounts of varying occupancies.
Strong understanding of property loss prevention concepts desired.
Demonstrated efficiency at accessing and influencing the decision maker.
Strong familiarity with FM Global's client service process preferred.
Working knowledge of property insurance and forms, financial documents, as well as business computer applications.
Demonstrated above average ability in organization, problem solving, sales/negotiation, leadership and team building skills.
Knowledge of internal systems and Microsoft Office products.
We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, robust health and well-being programs, generous time off allowances, volunteer days and so much more!
FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.