Job Information
Goodwill of Southern New England Goodwill Store Associate in Norwich, Connecticut
[**[SUMMARY [[Goodwill Store Associate may be trained on all non-management aspects of store operations. [[Under general supervision of the Store Manager or manager-in-charge, the Retail Store Associate is responsible for assisting in the overall store operations including receiving and processing donations from donors; completing sales transactions on the POS system; displaying items on and pulling items from the sales floor; and general maintenance and store operations to provide a safe, clean and welcoming environment for donors and shoppers.
[**[SPECIAL REQUIREMENTS[: Will typically be required to work regular weekend (i.e. Saturday, Sunday), holiday and evening hours customary to the retail trade.
[**[ESSENTIAL DUTIES AND RESPONSIBILITIES [include the following. Other duties may be assigned.
[**[STORE OPERATIONS [[Sort, price and display quality merchandise for sale in the store. Meet quality and quantity production standards, to maximize sales revenue.
[[Properly discard unsellable merchandise to appropriate containers, i.e. Outlet, Salvage, Trash, etc.
[[Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale. Meet or exceed production goals on a consistent basis.
[[Follow store rotation schedule by completing pulls at scheduled times in assigned areas of the store.
[[Ensure that quality customer service is provided in a timely and courteous manner to all shoppers, donors and other employees. Be available for telephone customer relations activities.
[[Assist in maintaining sales floor appearance, cleanliness and shopping environment including, but not limited to, floor care, fitting rooms, cash register and customer service areas, aisles, trash receptacles, lights, restrooms, glass showcases, window ledges and doors and maintain an odor free environment.
[[May be required to assist with general light maintenance on immediate grounds such as building exterior and parking lot, including but not limited to, windows, doors, sidewalks, parking lot lights, dumpster area, landscape, stray shopping carts, store entry and signage.
[**[CUSTOMER SERVICE [[Assist shoppers on the sales floor in locating and selecting merchandise.
[[Complete sales transactions on the POS system with accuracy and in a timely manner.
[[Accept donations from donors by greeting them at their vehicles and assisting to carry donated items into the store. Always offer a receipt for donated merchandise.
[[Assist shoppers by carrying larger, heavier items to their vehicles after sales transactions have been completed, as appropriate.
[[Demonstrate good judgment at cash wrap by protecting Agency assets such as cash, jewelry, etc.
[**[SAFETY, SECURITY AND LOSS PREVENTION [[Assist in maintaining store and surrounding premises to keep clean and free of safety hazards. Adhere to all safety, health and emergency procedures.
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