Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

XPO, Inc. Specialist, Customer Care - Invoice Disputes in North Richland Hills, Texas

Specialist, Customer Care - Invoice Disputes

Requisition Id: 372566

Business Unit: LTL

Location:

North Richland Hills, TX, US, 76180

What you’ll need to succeed as a Customer Care Specialist at XPO

Minimum qualifications:

  • 1 year of related work experience

  • Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications

Preferred qualifications:

  • High school diploma or equivalent work or military experience

  • 3 years of customer service experience

  • 1 year of transportation industry experience

  • Available to work a variety of shifts

  • Familiar with CRM technology (e.g. Salesforce.com)

  • Able to identify and help implement continuous improvement solutions

  • Able to understand instructions and pre-established guidelines to perform required tasks

About the Customer Care Specialist job

Pay, benefits and more:

  • Competitive compensation package

  • Full health insurance benefits available on day one

  • Life and disability insurance

  • Earn up to 13 days of PTO over your first year

  • 10 paid company holidays

  • 401(k) option with company match

  • Education assistance

  • Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

  • Investigate invoice disputes, audit against tariffs and client contracts using a variety of tools and systems

  • Keep the customer updated throughout the process and escalate issues, as needed

  • Understand customer concerns and provide helpful information regarding the application of charges and reasons for accessorial charges

  • Develop trust between XPO and our customers by providing education on supporting documentation

  • Utilize the case management system to document all required elements of customer interactions

  • Use internal systems to understand shipment history, answer questions, and provide solutions to customers

  • Support customers who have problems on the XPO website (e.g. registration, passwords, tools and/or navigation)

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US) .

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